topic Re: APC410C Connection LOST in ExtremeWireless (General)

APC410C Connection LOST

rogerioyan — Thu, 03 Aug 2023 20:22:13 GMT

I have an ap ap410c with about 6 devices connected. Every 30 minutes I have a connection loss, being necessary to connect and disconnect from the AP.

Re: APC410C Connection LOST

ckelly — Fri, 04 Aug 2023 13:26:25 GMT

There appears to be some interesting information in the last column but I'm not able to see the full text. It might help if we fully could see what is being logged there.

Re: APC410C Connection LOST

rogerioyan — Mon, 07 Aug 2023 14:09:28 GMT

teste

Re: APC410C Connection LOST

rogerioyan — Mon, 07 Aug 2023 14:10:29 GMT

Client Connect Down Station 0045:e2f3:8cf9 is deauthenticated from a4c7:f621:5f14 thru SSID
Client Connect Down Station ae6c:2f85:2fa7 is deauthenticated from a4c7:f621:5f14 thru SSID
Client Info Change The IP address of station d4d8:5332:4439 changed from 192.168.1.41 to 192.168.1.41.
Client Info Change The IP address of station d4d8:5332:4439 changed from 192.168.1.41 to 192.168.1.41.
Connection Change Station d4d8:5332:4439 was authenticated on a4c7:f621:5f14 through SSID TuutAdm vid 1.
Client Connect Down Station 0045:e2f3:8cf9 is deauthenticated from a4c7:f621:5f34 thru SSID
Connection Change Station 0045:e2f3:8cf9 was authenticated on a4c7:f621:5f34 through SSID TuutAdm vid 1.
Channel Power Change One or more parameters for the access radio wifi0 changed. Its current channel is <11>, Tx power is <5> dB, beacon interval is <100> TU, and EIRP is <12.01> dBm, reason: 3.
Client Info Change The IP address of station d4d8:5332:37a5 changed from 192.168.1.36 to 192.168.1.36.
Client Info Change The IP address of station d4d8:5332:37a5 changed from 192.168.1.36 to 192.168.1.36.
Connection Change Station d4d8:5332:37a5 was authenticated on a4c7:f621:5f34 through SSID TuutAdm vid 1.
Client Connect Down Station ae6c:2f85:2fa7 is deauthenticated from a4c7:f621:5f34 thru SSID
Connection Change Station ae6c:2f85:2fa7 was authenticated on a4c7:f621:5f14 through SSID TuutAdm vid 1.
Client Info Change The IP address of station d4d8:5332:441b changed from 192.168.0.127 to 192.168.0.127.
Client Info Change The IP address of station d4d8:5332:441b changed from 192.168.0.127 to 192.168.0.127.
Connection Change Station d4d8:5332:441b was authenticated on a4c7:f621:5f34 through SSID TuutAdm vid 1.
Connection Change Station 0045:e2f3:8cf9 was authenticated on a4c7:f621:5f14 through SSID TuutAdm vid 1.

Re: APC410C Connection LOST

ckelly — Tue, 08 Aug 2023 14:31:28 GMT

rogerioyan,

A little difficult to diagnose the logs w/o the timestamps included. Maybe can you copy a multi-hour section of the logs and then include that as an attachment to your reply?

Re: APC410C Connection LOST

rogerioyan — Tue, 08 Aug 2023 17:42:59 GMT

I am sending the file that contains all the events.

Re: APC410C Connection LOST

ckelly — Wed, 09 Aug 2023 14:49:33 GMT

rogerioyan, I'm not seeing client disconnections every 30min in that log file.

I do see quite a bit of radio power changes, but that should not affect client connectivity.

What management platform is the 410C connected to? (WiNG, IQC, XIQ)

Is this client disconnection issue still happening?

Re: APC410C Connection LOST

rogerioyan — Thu, 10 Aug 2023 11:50:52 GMT

We use ExtremeCloudIQ Connect. We are having an average of 1 fall per day only.

Re: APC410C Connection LOST

ckelly — Thu, 10 Aug 2023 15:58:37 GMT

Okay, so on XIQ.

Are the 410C's running the latest firmware?

You stated in your first post that every 30 minutes you have a "connection loss" and have to disconnect and reconnect to the AP.

When this problem happens with the wireless client, and you disconnect/reconnect to the AP, does the problem come back again for the same client? Or are they good for the day...following days?

Is it the same type of wireless client that experiences this problem (always a laptop or a phone, etc)?

Is this problem happening on the 2.4GHz or 5GHz radios? Or both?

What type of environment are the clients in? Warehouse? Office? School? etc..

Re: APC410C Connection LOST

rogerioyan — Fri, 11 Aug 2023 13:11:51 GMT

Good morning. We use it in an office and with both networks (2.4 and 5ghz). We are having the problem with a much lower frequency than the previous one, only 1 time per day being in random equipment (only 1 equipment per day).

Re: APC410C Connection LOST

ckelly — Mon, 14 Aug 2023 13:03:07 GMT

Forgot to ask about this previously, but your last screenshot seems to be indicating that the AP shown is running firmware 10.4r0. This is several revisions behind. It's possible that the problem you are seeing is due to an issue that is already resolved in a later release. Is it possible to upgrade the AP410C's?

Re: APC410C Connection LOST

rogerioyan — Wed, 23 Aug 2023 11:40:54 GMT

Sorry for the delay my friend. I had no more problems with AP and I took the opportunity to update the version, it is in version 10.6.2.0.

If you have any problems let me know.

Thanks in advance for your attention.

Re: APC410C Connection LOST

ckelly — Wed, 23 Aug 2023 13:10:01 GMT

Thanks for the update. Hopefully whatever it was that was causing the original problem then was addressed by the firmware update.