topic Wireless Planner unable to login in ExtremeWireless (General)

Wireless Planner unable to login

aleah27 — Sun, 03 Sep 2023 10:28:44 GMT

Hi Extreme Team, I am Having problems in logging-in in wirelessplanner. https://wirelessplanner.extremenetworks.com/#/login

I cant get logged in - just says invalid credentials.

When I click on "forgot password" it just says "Unable to send the password reset request"

The issues happens for multiple accounts we tried to login.

Need your help....

Re: Wireless Planner unable to login

Christoph_S — Tue, 05 Sep 2023 12:31:54 GMT

Hello aleah27,

Just tested this and was able to log in without issue. Please clear cache, try another browser, try another computer to see if issue pertains to local browser or computer settings.

BR,

Re: Wireless Planner unable to login

BenjaminT — Thu, 07 Sep 2023 03:41:27 GMT

Sending email to alvin@dcsme.com for password reset - please check your email.