topic purchased some used APs and redirector issues in ExtremeWireless (General)

purchased some used APs and redirector issues

AndyB2024 — Sat, 08 Jun 2024 16:11:43 GMT

Hello Extreme,

I purchased a few AP's on-line and it looks like they are stuck with a stale record on the redirector

Serial numbers are

24602203170210

24602203170205

04102303141545

How can i get these fixed to put on my network?

Re: purchased some used APs and redirector issues

AntonScholz — Sun, 09 Jun 2024 14:08:43 GMT

Hi Andy,

Open a Case at Extreme. GTAC can free up the serial numbers.

Best Regards.

Re: purchased some used APs and redirector issues

EXTR_Paul — Mon, 10 Jun 2024 13:36:40 GMT

Please open a case with GTAC.

If you bought the APs from an authorized reseller and you have active pilot licenses you can open a ticket. GTAC would gladly resolve this for you.

However, If you bought the APs from the used or grey market you will need to contact the original owner and have them release the AP from their cloud instance.