topic Re: Sponsor permitting a guest : Unauthorized. in ExtremeWireless (General)

Sponsor permitting a guest : Unauthorized.

Sohoshiro — Tue, 11 Jun 2024 08:31:39 GMT

Hello, I'm using a guest essentials access, using one-time passcode on sponsor approval.

It's working well on a location, but on other locations, when the sponsor click on "permit" to allow the access to the guest, he get this message :

If you have any idea.

Kind regards,

Re: Sponsor permitting a guest : Unauthorized.

Christoph_S — Tue, 11 Jun 2024 12:54:24 GMT

Hello @Sohoshiro,

In the Sponsor onboarding rule you may have selected a very specific location thus preventing others from being allowed. Edit the onboarding rule and in the location field select a broader area. Match same on the template and test.

I hope this helps,

BR,

Re: Sponsor permitting a guest : Unauthorized.

Sohoshiro — Tue, 11 Jun 2024 13:19:08 GMT

Hello,

Thank you for your answer.

I checked, and as example, my french one is working well, onboarding FR, using location FR
Two others aren't working, DE and ES, and the location is well assigned to them

Re: Sponsor permitting a guest : Unauthorized.

Christoph_S — Wed, 12 Jun 2024 14:09:10 GMT

You have the 3 onboarding rules mapped to the 3 locations. Is the Sponsor template also mapped to the 3 locations?

Example:

BR,

Re: Sponsor permitting a guest : Unauthorized.

Sohoshiro — Thu, 13 Jun 2024 09:21:41 GMT

Hello @Christoph_S ,

Thanks again for your answer.

Indeed, my ES sponsor template is mapped to the ES location, same for DE and FR.

But still only the FR is working well, I compared everything and can't find where there is a difference.

Regards,

Re: Sponsor permitting a guest : Unauthorized.

Christoph_S — Thu, 13 Jun 2024 14:53:47 GMT

Hello @Sohoshiro,

One more thing to verify before opening a GTAC ticket, In the SSID configs in XIQ, please confirm that you have a user profile configured for every VLAN

Example:

If everything aligns, please open a GTAC ticket for further troubleshooting.

BR,