topic Re: Verifying Authenticity of an Extreme Networks Product in ExtremeWireless (General)

Verifying Authenticity of an Extreme Networks Product

Anonymous — Tue, 11 Jun 2024 22:30:08 GMT

Here's a product purchase question that I didn't see on the forum:

Other than purchasing from an authorized dealer (obviously the preferred method), is there a way to verify that a supposedly "new" Extreme Networks device is authentic? 🤔 Is there a database of valid serial numbers that can be checked against, or a database of devices reported as stolen? I would want to consult this before attempting to onboard (for instance) a purchased AP to ExtremeCloud IQ.

Thanks.

Re: Verifying Authenticity of an Extreme Networks Product

Christoph_S — Wed, 12 Jun 2024 13:48:38 GMT

Hello @Anonymous,

There is no such database but you can always provide us with the serial numbers for verification.

BR,

Re: Verifying Authenticity of an Extreme Networks Product

Anonymous — Wed, 12 Jun 2024 19:04:05 GMT

Hi Christoph_S,

Thanks. Should I PM the numbers to you, or is there another contact I should use? (I'm going to include one or two from an authorized dealer as well - as a double check on them. 🤔 Still working with simulated devices in ExtremeCloud IQ Connect.)

Regards,

gnar13

Re: Verifying Authenticity of an Extreme Networks Product

Christoph_S — Thu, 13 Jun 2024 14:47:06 GMT

Please open a GTAC case and our team will help you with same.

BR,