topic Re: AP460c not powering up on 5420F-48P in ExtremeWireless (General)

AP460c not powering up on 5420F-48P

dabbler — Tue, 03 Sep 2024 15:28:15 GMT

I have installed a new switch stack with 11 AP305c's and 3 460c outdoor APs. None of the 460c APs are booting up, but a 305c boots up no problem on the same cabling.

I've made sure inline power is enabled is max output is 30W but now I'm stuck. Any ideas?

Re: AP460c not powering up on 5420F-48P

Christoph_S — Wed, 04 Sep 2024 13:37:13 GMT

Hello @dabbler,

In regard to the AP460C APs, are they not booting up at all (no LED), or are they getting stuck in a bootloop?

Have you tried removing all AP305C APs and just booting up the 3 AP460Cs?

Do you have a PoE+ (802.3AT) power injector handy, so that we may try booting up the AP460C without reverting to the switch?

In what operational mode are the APs being used: WiNG distributed (Adopted by WiNG controller), WiNG centralized (XIQ-C), or Cloud (XIQ Pilot)?

BR,

Re: AP460c not powering up on 5420F-48P

dabbler — Thu, 05 Sep 2024 07:23:32 GMT

Hi,

The 460c APs are not booting up at all. I did move one of them to a switch with no other APs but that made no difference. They are connected to XIQ Cloud.
I can get a hold of a power injector and try that to see if it actually has a problem, although I doubt 3 APs would all have a problem.

Thanks.

Re: AP460c not powering up on 5420F-48P

Christoph_S — Thu, 05 Sep 2024 14:41:56 GMT

SSH into the AP305C and run the following commands:

show system power mode

Show system power stat

This will tell you if the APs are operating in 802.3AF or AT power. If operating in 802.3af power, then there is your issue, the AP460 need AT power. You'll have to go back to the switch to check the settings but before doing that you can also run the following command on the AP305C:

show lldp

of lldp is enabled then your settings are correct but if not then you'll have to enabled lldp in the network policy and make sure that the "Enable LLDP on access ports" box is checked:

Re: AP460c not powering up on 5420F-48P

dabbler — Fri, 06 Sep 2024 14:10:51 GMT

LLDP is enabled ok. I run the 2 commands the next time I'm out at the site:

show system power mode
show system power stat

Is there a command to force 802.3AT on a switch port?

Re: AP460c not powering up on 5420F-48P

Christoph_S — Mon, 09 Sep 2024 12:20:42 GMT

Check to see if this will help: https://extreme-networks.my.site.com/ExtrArticleDetail?an=000114196

BR,

Re: AP460c not powering up on 5420F-48P

dabbler — Mon, 09 Sep 2024 15:12:12 GMT

Will do Christoph. It's a remote site so I'm not sure when I'll be heading out. Thanks a lot!