https://community.extremenetworks.com/t5/extremewireless-general/need-help-removing-an-ap230-from-old-account/m-p/113452#M3502 <P>So I got an AP230 from a liquidator, tried to add it to the cloud to try out various features but got an error message during adding:"A stale record of the device was found in the redirector"</P><P>From previous forum posts, looks like this AP is still attached to an old account.</P><P>Serial# is 02301708040172.</P><P>I tried to submit a support case, but that requires a corporate account by the looks of it (requires corporate/business info to register for an Extreme Portal account in order to create a support case).</P><P>Can any moderator please try removing it from the old account?</P><P>Thanks</P> Thu, 26 Sep 2024 05:31:25 GMT Jay629 2024-09-26T05:31:25Z https://community.extremenetworks.com/t5/extremewireless-general/need-help-removing-an-ap230-from-old-account/m-p/113452#M3502 <P>So I got an AP230 from a liquidator, tried to add it to the cloud to try out various features but got an error message during adding:"A stale record of the device was found in the redirector"</P><P>From previous forum posts, looks like this AP is still attached to an old account.</P><P>Serial# is 02301708040172.</P><P>I tried to submit a support case, but that requires a corporate account by the looks of it (requires corporate/business info to register for an Extreme Portal account in order to create a support case).</P><P>Can any moderator please try removing it from the old account?</P><P>Thanks</P> Thu, 26 Sep 2024 05:31:25 GMT https://community.extremenetworks.com/t5/extremewireless-general/need-help-removing-an-ap230-from-old-account/m-p/113452#M3502 Jay629 2024-09-26T05:31:25Z