topic I can not download the firmware ewc c25 in ExtremeWireless (Identifi)

I can not download the firmware ewc c25

Liliana_Villa — Mon, 10 Apr 2017 13:29:00 GMT

I would like to update the firmware ewc c25 to version 9, but I can not find the model on the download page.
I enclose the models that appear to me.

can someone help me??

Engin_Deniz_Ati — Mon, 10 Apr 2017 13:47:00 GMT

Hello Liliana,

please open a case and provide serial number of the controller and maintenance contract number.

Regards
Engin

jsoler — Mon, 10 Apr 2017 14:12:00 GMT

It happen to me as well. Once I opened a case, I was able to see it, but not the rest of my colleagues.

Engin_Deniz_Ati — Mon, 10 Apr 2017 14:18:00 GMT

Hi Jordi,

Please also open a case and give us the names of your colleagues.

Regards
Engin