topic RE: AP is rebooting Continuously in ExtremeWireless (Identifi)

AP is rebooting Continuously

Aman — Thu, 26 Apr 2018 13:28:00 GMT

Hi team,

APs(3825i) are rebooting Continuously.

MY WLC version is 09.21.19.

please suggest how to resolve the Issue?

thanks in advance.

RE: AP is rebooting Continuously

Ronald_Dvorak — Thu, 26 Apr 2018 13:44:00 GMT

Could you please give us more details - this isn't Twitter so you'd use more then 280 characters.

i.e. was it working before, how many APs... one/five/all, are the APs in the same subnet as the controller, and so on....

RE: AP is rebooting Continuously

Nathiya_M — Thu, 26 Apr 2018 14:12:00 GMT

Hi Aman,

Issue with all the APs in the controller? You can attach a cable to the console port and capture the log output via putty.

Regards,
Nathiya M

RE: AP is rebooting Continuously

Aman — Thu, 26 Apr 2018 14:12:00 GMT

Hi nathiya,

Yes!! all APS are rebooting Randomly.

RE: AP is rebooting Continuously

Aman — Thu, 26 Apr 2018 14:12:00 GMT

Hi Nathiya,

We are Planning to Upgrade WLC from V 09.21.19 to 10.41.06.
Could the issue resolve after the upgrade or not?
any recommended version except 10.41.06.

please suggest.

thanks in advance.

RE: AP is rebooting Continuously

Ronald_Dvorak — Thu, 26 Apr 2018 14:12:00 GMT

I'm 99% sure that it wouldn't fix the issue.

RE: AP is rebooting Continuously

Aman — Thu, 26 Apr 2018 14:23:00 GMT

Hi Ronald,

More than 100 APS are here and all are Rebooting randomly.
all are on the same subnet and currently, WLC version is 09.21.19.

Previously it was working.

RE: AP is rebooting Continuously

Ronald_Dvorak — Thu, 26 Apr 2018 14:53:00 GMT

The first thing that comes to mind is DHCP issue - i.e. 2x DHCP servers in the same scope or someone cleared the lease table.

That would exactly result in the described bahvior = AP restart / randomly / not all APs at the same time.

You'd also check the AP log via the controller GUI to see the reboot reason.
GUI > Logs > AP: Logs > All

RE: AP is rebooting Continuously

Craig_Guilmette — Thu, 26 Apr 2018 16:41:00 GMT

I would strongly suggest you open a case with GTAC

RE: AP is rebooting Continuously

Umut_Aydin — Mon, 30 Apr 2018 18:54:00 GMT

Hi,

could you please post your case # ?

Thanks

Regards

Umut Aydin