topic RE: problem with apple mobile to connect accesspoint in ExtremeWireless (Identifi)

problem with apple mobile to connect accesspoint

Mikaeil_Beigpou — Sat, 24 Dec 2016 11:38:00 GMT

I use from c5210 and ap3825i and ap3865e then apple device disconnect
intermittent from accesspoint.
please help me to solve this problemm

RE: problem with apple mobile to connect accesspoint

Jeremy_Gibbs — Sat, 24 Dec 2016 11:52:00 GMT

What's the authentication type etc? Please post more specifics!

RE: problem with apple mobile to connect accesspoint

Mikaeil_Beigpou — Sat, 24 Dec 2016 12:00:00 GMT

I use from radius server windows 2012

RE: problem with apple mobile to connect accesspoint

Vellachery__Sum — Sat, 24 Dec 2016 12:34:00 GMT

Hi Mikaeil Beigpour,

What is the software version running on the controller as well as on the APs?

RE: problem with apple mobile to connect accesspoint

Mikaeil_Beigpou — Sat, 24 Dec 2016 12:37:00 GMT

my Controller software version is 10.11.01.0210

RE: problem with apple mobile to connect accesspoint

Vellachery__Sum — Sat, 24 Dec 2016 12:47:00 GMT

Mikaeil Beigpour,

A similar issue has been reported in 10.11.03.0004

Some radio settings that needed to be updated.

Radio 1 changes: RTS/CTS Threshold = 2346, N-Guard Interval = Long, power to 19 and 20 dBm.
Radio 2 changes: RTS/CTS Threshold = 2346, G-protection = None, RSS threshold = -72

Please upgrade to 10.11.04.0008.

RE: problem with apple mobile to connect accesspoint

Vellachery__Sum — Sat, 24 Dec 2016 12:50:00 GMT

Mikaeil Beigpour,

Researching in our KB noticed an Article reporting a similar issue:-

https://gtacknowledge.extremenetworks.com/articles/Solution/Apple-Devices-loss-connectivity-with-10-11-03-0004