topic RE: samsung galaxy j7 wireless connecting problem in ExtremeWireless (Identifi)

samsung galaxy j7 wireless connecting problem

Mikaeil_Beigpou — Tue, 03 Jan 2017 13:01:00 GMT

hi
please help me to solve this problem :
samsung galaxy j7 mobile have a problem to connect access point ap3825i
thanks

RE: samsung galaxy j7 wireless connecting problem

Rajesh_Jeevendr — Tue, 03 Jan 2017 13:11:00 GMT

Hi

Please provide the below details
Controller Model and code version ?
Does other clients connected to the same AP3825i fine ?
Do they connect to open ssid or 802.1x SSID ?
Is this an issue connecting to "a" radio or "g" radio.

Regards
Rajesh.J

RE: samsung galaxy j7 wireless connecting problem

Mikaeil_Beigpou — Tue, 03 Jan 2017 13:20:00 GMT

hi
controller model is c5210 software version 10.11.1.210.
donot have problem with other device and mobile.
connect to 802.1x ssid.
use 5GHZ and 2.4GHZ (ac,b/g/n)

thanks

RE: samsung galaxy j7 wireless connecting problem

Nathiya_M — Tue, 03 Jan 2017 13:35:00 GMT

Hi Mikaeil,

Is it an issue only with samsung galaxy j7 mobile or any Android devices?

Regards,
Nathiya M

RE: samsung galaxy j7 wireless connecting problem

Mikaeil_Beigpou — Tue, 03 Jan 2017 13:43:00 GMT

hi
only with samsung galaxy j7

thanks

RE: samsung galaxy j7 wireless connecting problem

Ronald_Dvorak — Tue, 03 Jan 2017 13:58:00 GMT

So what is the problem, please describe it in detail.....

RE: samsung galaxy j7 wireless connecting problem

Mikaeil_Beigpou — Tue, 03 Jan 2017 14:12:00 GMT

hi
see wifi ssid and donot connect to that and usually refress and scan ssid in wifi windows.

thanks

RE: samsung galaxy j7 wireless connecting problem

Bharathiraja__S — Tue, 03 Jan 2017 14:21:00 GMT

Hi Mikaeil,

Let us know the client status in report and logs ?

if you connect any other SSID or wireless connection , are you able to connect ?

Thanks,
Suresh.B

RE: samsung galaxy j7 wireless connecting problem

Mikaeil_Beigpou — Tue, 03 Jan 2017 14:25:00 GMT

hi
donot able to connect any other ssid.

thanks

RE: samsung galaxy j7 wireless connecting problem

Jacob__Praveen — Tue, 03 Jan 2017 15:01:00 GMT

Mikhail,

What is the Android version? Do you know the command to run a tail on the AP that you are trying to connect to and do a "grep" for the Samsung device's mac address?

Thanks

RE: samsung galaxy j7 wireless connecting problem

Mikaeil_Beigpou — Tue, 03 Jan 2017 15:05:00 GMT

hi
vesion is 6.0.1

RE: samsung galaxy j7 wireless connecting problem

Ronald_Dvorak — Tue, 03 Jan 2017 15:09:00 GMT

I give you the GTAC answer... upgrade to latest version 10.11.05.

RE: samsung galaxy j7 wireless connecting problem

Jacob__Praveen — Wed, 04 Jan 2017 12:37:00 GMT

Mikhail,

I recollect one of our customers reporting a similar issue with the same phone model. I believe this could be related to certain configuration parameters for roaming on your WLAN, specifically .11r.

Can you paste a screenshot of your WLAN configuration?

Thanks

RE: samsung galaxy j7 wireless connecting problem

Rajesh_Jeevendr — Wed, 04 Jan 2017 16:40:00 GMT

Hi Mikaeil

Please create a Test SSID [open Authentication 5Ghz band]
Apply the above to one AccessPoint

On one Samsung Device,please install the below Google play store app
https://play.google.com/store/apps/details?id=org.wahtod.wififixer

Check if the devices is able to connect.

As you could see the Android APP on the mobile would show the association,ip assignment etc.
You could also send logs to your email address.

Please do this for open authentication,since you have specified the samsung does not connect to any ssid.

Then you could repeat the same for production SSID [open and 802,1x]

Send log in the app send a text file to your email. Please use send log every time you connect to a different SSID.

Please share your findings.

Regards
Rajesh

RE: samsung galaxy j7 wireless connecting problem

Mikaeil_Beigpou — Wed, 04 Jan 2017 18:42:00 GMT

hi
my wireless configuration is :

RE: samsung galaxy j7 wireless connecting problem

Scott_Whall — Wed, 04 Jan 2017 21:07:00 GMT

Mikaeil - Ron suggested the upgrade to 10.11.05, and I agree. For now, while you are still running 10.11.01, disable Fast Transition and Management Frame Protection (on ALL of your configured WLANs).

RE: samsung galaxy j7 wireless connecting problem

Caio_Serafim — Wed, 04 Jan 2017 21:07:00 GMT

"disable Fast Transition and Management Frame Protection" - This worked for me!!! Thank you so much for the support my friend!!!

RE: samsung galaxy j7 wireless connecting problem

Mikaeil_Beigpou — Sat, 07 Jan 2017 12:30:00 GMT

hi
with your help I can solved this problem.
thanks

RE: samsung galaxy j7 wireless connecting problem

Ronald_Dvorak — Sat, 07 Jan 2017 15:43:00 GMT

So could you please tell us what you've done to fix it.

RE: samsung galaxy j7 wireless connecting problem

Jacob__Praveen — Tue, 10 Jan 2017 12:27:00 GMT

Fast Transition along with Management Frame Protection was disabled on the WLANs.