topic RE: 3710i Extreme AP client connection in ExtremeWireless (Identifi)

3710i Extreme AP client connection

Michael_Ezell — Sat, 21 Nov 2015 00:59:00 GMT

I have two 3710 IdentiFi AP's in a conference room. The controller is a C25.There are also wireless mics, projector and Apple TV set up. When a wireless client enters the room they are unable to connect. If there are 25 devices in the room at the most 5 will connect. I have reset the AP's and the clients, but still no go. Has anyone experienced this or know of a solution. IN the controller they are set up like the 3610's and the 3825's I have.

Thank you

RE: 3710i Extreme AP client connection

Doug — Mon, 23 Nov 2015 21:51:00 GMT

Any load group settings?

RE: 3710i Extreme AP client connection

Doug — Mon, 23 Nov 2015 21:51:00 GMT

Also are you using bridge at controller or ap? If B@AP, what type of switch are they attaching to? Any policy or mac locking rules on the switch?

RE: 3710i Extreme AP client connection

Tony1 — Mon, 23 Nov 2015 22:47:00 GMT

Is the AP3710 active in both frequency bands (2.4 and 5 GHz)?

RE: 3710i Extreme AP client connection

Michael_Ezell — Tue, 24 Nov 2015 03:59:00 GMT

I do not have any load group settings. They are bridge at the AP. They are connected to a C3 switch. No policy or mac locking rules. Yes I do believe that they are active in both bands.

RE: 3710i Extreme AP client connection

Doug — Tue, 24 Nov 2015 04:00:00 GMT

I would suggest contacting the GTAC so we can get a trace of the ap's eth0 port during the time of the issue.

RE: 3710i Extreme AP client connection

Michael_Ezell — Thu, 26 Nov 2015 01:16:00 GMT

OK. Thank you. That was my next route, but just wanted to see if anyone else had seen it and maybe had an easy fix.