topic RE: Identifi Guest Portal User "corruption" in ExtremeWireless (Identifi)

Identifi Guest Portal User "corruption"

Andrew_Schmitt — Wed, 28 Oct 2015 04:24:00 GMT

Our guest user list seems to corrupt itself. A user account that works correctly that has no expiration will all of a sudden throw an incorrect password from the captive portal page. We reset the password and everything is fine after that. We're running 09.21.03.0010 on a V2110. Any help is appreciated.

RE: Identifi Guest Portal User "corruption"

Ronald_Dvorak — Wed, 28 Oct 2015 04:31:00 GMT

Hi Andrew,

- is it a controller pair ?
- how many tickets are stored right now in the controller = active and expired

-Ron

RE: Identifi Guest Portal User "corruption"

Andrew_Schmitt — Wed, 28 Oct 2015 04:34:00 GMT

Single controller. Where do I check the tickets?

RE: Identifi Guest Portal User "corruption"

Ronald_Dvorak — Wed, 28 Oct 2015 15:32:00 GMT

You'd check the guest accounts in GUI > VNS > WLAN Services > click guest portal WLAN Service > Auth & Acct > Configure > Manage Guest Users

If you run into the problem again go into the "Manage Guest Users" section and click export and check the password in the file - is it correct or was it changed/corrupted ?

Could you post a screenshot of one affected guest account I'd like to see the account/session settings of this guest ticket.

-Ron

RE: Identifi Guest Portal User "corruption"

Andrew_Schmitt — Wed, 28 Oct 2015 20:04:00 GMT

I exported the list and the user passwords all look correct. This is a sample user.

RE: Identifi Guest Portal User "corruption"

Matthias_Sommer — Thu, 05 Nov 2015 23:09:00 GMT

It seems that we have exactly the same problem. The users are complaining that their tickets suddenly become invalid. Two V2110 (clustered), Software: 09.21.02.0014.

RE: Identifi Guest Portal User "corruption"

Drew_C — Fri, 06 Nov 2015 02:46:00 GMT

Have any of you opened a ticket with GTAC on this? Sounds like something they'd need to take a look at.
How to contact Extreme Networks Global Technical Assistance Center (GTAC)

RE: Identifi Guest Portal User "corruption"

Dusan_K_ — Mon, 04 Sep 2017 18:37:00 GMT

Hi,

is this issue resolved? Have the same one in 10.31.04.0009 (single V2110).

Account Lifetime: "0"
Session Lifetime: "30 hrs"

New guests cannot login 30 hrs after account creation! Config restore is needed.

-Dusan

RE: Identifi Guest Portal User "corruption"

Ronald_Dvorak — Mon, 04 Sep 2017 19:21:00 GMT

Check the following in the GUI > Logs > Audit: UI >
make a screenshot of the ticket that doesn't work and post it.

Here a example...

Then go to GUI > Logs > Login > Guest Portal
Check if this ticket was used = search for the User ID - please also post a screenshot if you'd see a login for the guest user.

Example:

RE: Identifi Guest Portal User "corruption"

Dusan_K_ — Tue, 05 Sep 2017 11:57:00 GMT

I guess it is functioning as designed ...
https://extremeportal.force.com/ExtrArticleDetail?n=000007059

Now we have set "0" for both, Account and Session.

RE: Identifi Guest Portal User "corruption"

Ronald_Dvorak — Tue, 05 Sep 2017 15:15:00 GMT

In had the below picture already in my first answer to you but as the problem description was a little bit different I've removed it and requested more information.

Yes that is FAD.