https://community.extremenetworks.com/t5/extremewireless-identifi/iphone-and-some-tablets-are-not-getting-internet-connection-or/m-p/44677#M3796 How to get firmware = extranet.extremenetworks.com = you need to have valid service contract to be entitled for download. You can contact GTAC How to upgrade it = check the manual, there are many options = cli / snmp / netsight management / wireless assistant... You will need ftp/scp server... Sun, 22 May 2016 15:37:00 GMT Zdeněk_Pala 2016-05-22T15:37:00Z https://community.extremenetworks.com/t5/extremewireless-identifi/iphone-and-some-tablets-are-not-getting-internet-connection-or/m-p/44674#M3793 Dear all group members, I am facing problems of disconnecting and connecting some devices as iphones, tablets, and laptops some time users get connected some time no connection.<P class="fancybox-image"><span class="lia-inline-image-display-wrapper" image-alt="f1104242bfc14437aac2af1672cc4a5e_RackMultipart20160522-9073-1l9r7j1-screenshot_ap_error_inline.jpg"><img src="https://community.extremenetworks.com/t5/image/serverpage/image-id/995i4E81163073D99C6E/image-size/large?v=v2&amp;px=999" role="button" title="f1104242bfc14437aac2af1672cc4a5e_RackMultipart20160522-9073-1l9r7j1-screenshot_ap_error_inline.jpg" alt="f1104242bfc14437aac2af1672cc4a5e_RackMultipart20160522-9073-1l9r7j1-screenshot_ap_error_inline.jpg" /></span></P> Sun, 22 May 2016 14:43:00 GMT https://community.extremenetworks.com/t5/extremewireless-identifi/iphone-and-some-tablets-are-not-getting-internet-connection-or/m-p/44674#M3793 Sikander_Shah 2016-05-22T14:43:00Z https://community.extremenetworks.com/t5/extremewireless-identifi/iphone-and-some-tablets-are-not-getting-internet-connection-or/m-p/44675#M3794 As far as I remember this issue was solved by firmware upgrade... Are you running the latest patch level? Sun, 22 May 2016 14:49:00 GMT https://community.extremenetworks.com/t5/extremewireless-identifi/iphone-and-some-tablets-are-not-getting-internet-connection-or/m-p/44675#M3794 Zdeněk_Pala 2016-05-22T14:49:00Z https://community.extremenetworks.com/t5/extremewireless-identifi/iphone-and-some-tablets-are-not-getting-internet-connection-or/m-p/44676#M3795 how to get firmware and how to upgrade. ap firmware or conntroller firmware? Sun, 22 May 2016 15:08:00 GMT https://community.extremenetworks.com/t5/extremewireless-identifi/iphone-and-some-tablets-are-not-getting-internet-connection-or/m-p/44676#M3795 Sikander_Shah 2016-05-22T15:08:00Z https://community.extremenetworks.com/t5/extremewireless-identifi/iphone-and-some-tablets-are-not-getting-internet-connection-or/m-p/44677#M3796 How to get firmware = extranet.extremenetworks.com = you need to have valid service contract to be entitled for download. You can contact GTAC How to upgrade it = check the manual, there are many options = cli / snmp / netsight management / wireless assistant... You will need ftp/scp server... Sun, 22 May 2016 15:37:00 GMT https://community.extremenetworks.com/t5/extremewireless-identifi/iphone-and-some-tablets-are-not-getting-internet-connection-or/m-p/44677#M3796 Zdeněk_Pala 2016-05-22T15:37:00Z https://community.extremenetworks.com/t5/extremewireless-identifi/iphone-and-some-tablets-are-not-getting-internet-connection-or/m-p/44678#M3797 can you please send me installation procedure Sun, 22 May 2016 16:36:00 GMT https://community.extremenetworks.com/t5/extremewireless-identifi/iphone-and-some-tablets-are-not-getting-internet-connection-or/m-p/44678#M3797 Sikander_Shah 2016-05-22T16:36:00Z https://community.extremenetworks.com/t5/extremewireless-identifi/iphone-and-some-tablets-are-not-getting-internet-connection-or/m-p/44679#M3798 Of course I can. you can use KnowledgeBase:<BR /> <A href="https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-you-Upgrade-an-IdentiFi-Wireless-Controller" target="_blank" rel="nofollow noreferrer noopener">https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-you-Upgrade-an-IdentiFi-Wireless-Co...</A><BR /> <BR /> you can also search youtube:<BR /> <A href="https://www.youtube.com/watch?v=GzVKra7xQDc" target="_blank" rel="nofollow noreferrer noopener">How to Upgrade Firmware Using NetSight Inventory Manager</A><BR /> <BR /> Sun, 22 May 2016 16:36:00 GMT https://community.extremenetworks.com/t5/extremewireless-identifi/iphone-and-some-tablets-are-not-getting-internet-connection-or/m-p/44679#M3798 Zdeněk_Pala 2016-05-22T16:36:00Z