topic IDENTIFI 3825i Upgrading from 10.21.02.0017-1 to the last one : 10.21.03.0010-1 : Lot of disconnection problems in ExtremeWireless (Identifi)

IDENTIFI 3825i Upgrading from 10.21.02.0017-1 to the last one : 10.21.03.0010-1 : Lot of disconnection problems

Pascal_Lurquin — Tue, 14 Mar 2017 16:46:00 GMT

When upgrading C25 identifi to 10.21.03.0010-1 : a lot of disconnection problems appeared with apple devices (iPad and iPhone : impossible to have a stable connection)

S7 from Samsung have no stable connection, but ip DHCP is ok (not possible with apple ios)

After some days, I have downgrade to 10.21.02.0017-1 and everything is ok

Has anyone had this problem ?

RE: IDENTIFI 3825i Upgrading from 10.21.02.0017-1 to the last one : 10.21.03.0010-1 : Lot of disconnection problems

M_Nees — Wed, 15 Mar 2017 01:58:00 GMT

I think the AP reboot solves your problem NOT the downgrade!

Update your AP again to 10.21.03 and reboot the AP check if Problem occurs again.
I cannot imagine that 10.21.02 is more stable / have less issues as 10.21.03.

If you like you can up- or downgrade via "controlled" updates only one or two test APs to a new version not the whole EWC or all APs. Try it !

Regards

RE: IDENTIFI 3825i Upgrading from 10.21.02.0017-1 to the last one : 10.21.03.0010-1 : Lot of disconnection problems

Ronald_Dvorak — Fri, 17 Mar 2017 20:31:00 GMT

Have you checked the upgrade log after the upgrade whether the confguration was imported without any errors ?

GUI > Logs > S/W Upgrade > Detail

i.e. that shows an upgrade error....