topic RE: Wireless Appliances Firmwares missing in ExtremeWireless (Identifi)

Wireless Appliances Firmwares missing

LeoP1 — Thu, 15 Dec 2016 18:03:00 GMT

Hi Guys,

Yesterday I've noticed that wasn't any Wireless Appliance Firmwares available in the Extranet.

Maybe a site issue, because today it shows up again, but no firmwares for C25 or C4110...

AFAIK they still supported... I have customers with scheduled maintenance windows for the weekend running C4110 and C25, but I can't find the firmwares.

Any info???

Best regards,

-Leo

RE: Wireless Appliances Firmwares missing

Umut_Aydin — Thu, 15 Dec 2016 18:33:00 GMT

Hi Leo,

I can see both Controller FW's.

https://extranet.extremenetworks.com/downloads/Pages/WirelessControllers.aspx

Can you please check it again?

Could you see them before?
Maybe it's because you don't have maybe no C4110 and C25 under your contract?

Regards
Umut Aydin

RE: Wireless Appliances Firmwares missing

LeoP1 — Thu, 15 Dec 2016 20:22:00 GMT

Hi Umut,

It's a bit odd, because, as a Partner, I don't have any C5110-SR for example, and I can see it's FW available, but no C4110 or C25.

Regards,

-Leo

RE: Wireless Appliances Firmwares missing

LeoP1 — Thu, 15 Dec 2016 20:23:00 GMT

By the way, until tuesday I could see all firmwares available.

Best regards,

-Leo

RE: Wireless Appliances Firmwares missing

Umut_Aydin — Thu, 15 Dec 2016 20:31:00 GMT

Leo,

we will check your account .

Regards
Umut Aydin

RE: Wireless Appliances Firmwares missing

Anonymous — Thu, 15 Dec 2016 22:44:00 GMT

We are currently involving our IT folks to look at this issue. Your not the only one seeing this.

RE: Wireless Appliances Firmwares missing

Anonymous — Thu, 15 Dec 2016 23:38:00 GMT

Leo,
Can you please give it another try and let us know your results. We believe the issue has been addressed.

RE: Wireless Appliances Firmwares missing

LeoP1 — Fri, 16 Dec 2016 00:45:00 GMT

Hi Chris,

Thank you so much... Now I can see all firmwares again!

Best regards,

-Leo

RE: Wireless Appliances Firmwares missing

LeoP1 — Fri, 16 Dec 2016 00:48:00 GMT

Hi Chris,

Can you take a look at the accout of my Engineering staff... She is having the same issue:

Thanks in advance,

-Leo

RE: Wireless Appliances Firmwares missing

Anonymous — Fri, 16 Dec 2016 01:24:00 GMT

Can you have them give it a try again. We believe it should be addressed.

RE: Wireless Appliances Firmwares missing

LeoP1 — Fri, 16 Dec 2016 20:39:00 GMT

Hi Chris,

My account looks fine now, but the other I've asked you still missing C25 and C4110 FW.

Can you take a look?

Thank you so much!

Regards,

-Leo

RE: Wireless Appliances Firmwares missing

Anonymous — Fri, 16 Dec 2016 21:11:00 GMT

Leo,

I've related the information to our IT folks. They are talking another look. Are we certain they have logged out and back in of the portal? Maybe try clearing the browser cache or maybe tried a different browser?

RE: Wireless Appliances Firmwares missing

Anonymous — Fri, 16 Dec 2016 21:32:00 GMT

And if they are still having issues, is it ok if we reset their password so we can run some tests real time?

RE: Wireless Appliances Firmwares missing

LeoP1 — Fri, 16 Dec 2016 21:32:00 GMT

Hi Chris,

Still not working for Lariana.

She asked if you can reset her password and run some tests over there to find out easily what's going on.

Thanks

RE: Wireless Appliances Firmwares missing

Anonymous — Fri, 16 Dec 2016 21:32:00 GMT

Our IT department fixed her account and emailed her directly.

RE: Wireless Appliances Firmwares missing

LeoP1 — Fri, 16 Dec 2016 21:32:00 GMT

Thank you so much guys! You are awesome!

RE: Wireless Appliances Firmwares missing

Pascal_Lurquin — Fri, 16 Dec 2016 23:27:00 GMT

same for me : no C25 firmware !

RE: Wireless Appliances Firmwares missing

Anonymous — Sat, 17 Dec 2016 01:36:00 GMT

Pascal,
So the only firmware you can't see is the C25?
this folder is typically locked down and only accessible if you have a valid service contract.

RE: Wireless Appliances Firmwares missing

Pascal_Lurquin — Sat, 17 Dec 2016 03:02:00 GMT

yes  we have to renew the contract but I can see all others for C35, ... strange no ?!