https://community.extremenetworks.com/t5/extremewireless-identifi/new-ap-s-show-as-inactive/m-p/47470#M4542 Thanks for the update and I'm glad that my crystal ball was right  Thu, 15 Sep 2016 12:18:00 GMT Ronald_Dvorak 2016-09-15T12:18:00Z https://community.extremenetworks.com/t5/extremewireless-identifi/new-ap-s-show-as-inactive/m-p/47466#M4538 new identifi wireless access points show as approved in controller but are not active please help Sun, 28 Aug 2016 05:52:00 GMT https://community.extremenetworks.com/t5/extremewireless-identifi/new-ap-s-show-as-inactive/m-p/47466#M4538 Dean_Ferraro 2016-08-28T05:52:00Z https://community.extremenetworks.com/t5/extremewireless-identifi/new-ap-s-show-as-inactive/m-p/47467#M4539 Do you have more details? What is in the log of controller? What is in the log of AP? Sun, 28 Aug 2016 12:23:00 GMT https://community.extremenetworks.com/t5/extremewireless-identifi/new-ap-s-show-as-inactive/m-p/47467#M4539 Zdeněk_Pala 2016-08-28T12:23:00Z https://community.extremenetworks.com/t5/extremewireless-identifi/new-ap-s-show-as-inactive/m-p/47468#M4540 <P class="fancybox-image"><span class="lia-inline-image-display-wrapper" image-alt="1f81a5ff5eba410bb95e4a13fd5fb542_RackMultipart20160829-127485-2rr0q7-troubleshooting_inline.jpg"><img src="https://community.extremenetworks.com/t5/image/serverpage/image-id/3706iB018D74B7DC1CF8B/image-size/large?v=v2&amp;px=999" role="button" title="1f81a5ff5eba410bb95e4a13fd5fb542_RackMultipart20160829-127485-2rr0q7-troubleshooting_inline.jpg" alt="1f81a5ff5eba410bb95e4a13fd5fb542_RackMultipart20160829-127485-2rr0q7-troubleshooting_inline.jpg" /></span></P><BR /> <BR /> My guess is that the APs are fresh from the factory and you need to upgrade the controller.<BR /> Here some background information / please check...<BR /> <A href="https://gtacknowledge.extremenetworks.com/articles/Q_A/Minimum-firmware-version-for-WS-AP3805" target="_blank" rel="nofollow noreferrer noopener">https://gtacknowledge.extremenetworks.com/articles/Q_A/Minimum-firmware-version-for-WS-AP3805</A><BR /> <BR /> If I'm wrong please provide more information as Pala mentioned.<BR /> <BR /> Mon, 29 Aug 2016 12:49:00 GMT https://community.extremenetworks.com/t5/extremewireless-identifi/new-ap-s-show-as-inactive/m-p/47468#M4540 Ronald_Dvorak 2016-08-29T12:49:00Z https://community.extremenetworks.com/t5/extremewireless-identifi/new-ap-s-show-as-inactive/m-p/47469#M4541 Yes was a completely new model AP which did require the code on the controllers to be upgraded. Case closed<BR /> <BR /> Thu, 15 Sep 2016 01:17:00 GMT https://community.extremenetworks.com/t5/extremewireless-identifi/new-ap-s-show-as-inactive/m-p/47469#M4541 Dean_Ferraro 2016-09-15T01:17:00Z https://community.extremenetworks.com/t5/extremewireless-identifi/new-ap-s-show-as-inactive/m-p/47470#M4542 Thanks for the update and I'm glad that my crystal ball was right  Thu, 15 Sep 2016 12:18:00 GMT https://community.extremenetworks.com/t5/extremewireless-identifi/new-ap-s-show-as-inactive/m-p/47470#M4542 Ronald_Dvorak 2016-09-15T12:18:00Z https://community.extremenetworks.com/t5/extremewireless-identifi/new-ap-s-show-as-inactive/m-p/47471#M4543 It always is Ron! Well done sir. Thu, 15 Sep 2016 12:18:00 GMT https://community.extremenetworks.com/t5/extremewireless-identifi/new-ap-s-show-as-inactive/m-p/47471#M4543 Ryan_Mathews 2016-09-15T12:18:00Z