topic RE: Clinets connected via AP3705 to WS-C25 are losing sessions in ExtremeWireless (Identifi)

Clinets connected via AP3705 to WS-C25 are losing sessions

Arjumand_Qazi — Wed, 08 Mar 2017 20:52:00 GMT

users connected to wifi via AP3705i will have their sessions dropped after every 5 to 10 minutes. the SSID still remains intact and radio is connected but sessions like ping remote-assistance email will lose connectivity.. the firmware of C25 is 9.8.x which is very old, is this the cause of this problem ?

RE: Clinets connected via AP3705 to WS-C25 are losing sessions

Ronald_Dvorak — Wed, 08 Mar 2017 22:01:00 GMT

Could you please check the software version again as there is no v9.8 for the controller.

RE: Clinets connected via AP3705 to WS-C25 are losing sessions

Ty_Kolff — Wed, 08 Mar 2017 22:28:00 GMT

There have been fixes included in recent firmware versions that specifically address issues related to 3705i AP's. I would recommend upgrading to 10.11.06 or 10.22 version of code.

RE: Clinets connected via AP3705 to WS-C25 are losing sessions

Umut_Aydin — Fri, 10 Mar 2017 19:00:00 GMT

Hi,

if nothing was changed ( no config / no AP's replacement )
and I assume the amount of the Wireless Client increased during the last time.

And if you have a certain area where you can always reproduce this then I would start to tune the radio settings in order reach any improvement.

But like told before the FW Version is very old and an update is required because GTAC will not troubleshoot this on this code level.

Regards

Umut Aydin

RE: Clinets connected via AP3705 to WS-C25 are losing sessions

Arjumand_Qazi — Sun, 12 Mar 2017 03:33:00 GMT

Hello,

I have upgraded the firmware from 9.12.x to 10.21.x so far no session loss has been reported. I hope this upgrading of code would address that issue for good.

RE: Clinets connected via AP3705 to WS-C25 are losing sessions

Arjumand_Qazi — Mon, 13 Mar 2017 15:38:00 GMT

Hello,
After upgrading from 9.12 to 10.21 its asking for new key.. if I get a new domain ROW key will that work or it has to be a reactivation ?

RE: Clinets connected via AP3705 to WS-C25 are losing sessions

Ronald_Dvorak — Mon, 13 Mar 2017 15:41:00 GMT

You'd need to have a valid service contract and then you'd request a v10 upgrade key....

https://gtacknowledge.extremenetworks.com/articles/Solution/How-to-obtain-wireless-license-upgrade-k...

RE: Clinets connected via AP3705 to WS-C25 are losing sessions

Arjumand_Qazi — Mon, 13 Mar 2017 15:50:00 GMT

Hi Ronald, thanks for a quick response. the contract may have expired (will take time to renew), what if I get a new domain ROW key will that help at the moment ?

RE: Clinets connected via AP3705 to WS-C25 are losing sessions

Ronald_Dvorak — Mon, 13 Mar 2017 16:25:00 GMT

I'm not sure whether you'd use a new v10 license file.

If you mean a evaluation license then the answer is no - you can't load a avaluation license to a controller that has a "real" license already loaded.