topic RE: Timeout for clients by VNS report in ExtremeWireless (Identifi)

Timeout for clients by VNS report

Simon_Vosper — Thu, 16 Jul 2015 12:57:00 GMT

Hi Everyone

Could someone please advise if there is a way to modify the timing out of a client in the "Clients by VNS". When we disconnect a client, it stays in the report on the WLC for quite some time (around 10-15 minutes). This information is propagated in to Netsite and NAC also.

Thanks

Simon

RE: Timeout for clients by VNS report

Ronald_Dvorak — Thu, 16 Jul 2015 13:04:00 GMT

Hi Simon,

you'd set the idle timeout (default 30minutes) in the WLAN service.

GUI > VNS > WLAN Services > select a service > Advanced > Timeout Post

-Ron

RE: Timeout for clients by VNS report

Simon_Vosper — Thu, 16 Jul 2015 13:24:00 GMT

Hi Ron

That seems to have reduced the time dramatically, thank you so much.

We set the timer to 1 minute and it took almost exactly 2 mins to clear. Is there any other sort of delay in the reporting.

Thanks again

Simon

RE: Timeout for clients by VNS report

Ronald_Dvorak — Thu, 16 Jul 2015 13:27:00 GMT

1Minute is very strict - that will result in a lot of disconnect because of idle timeout and the clients must reauthenticate - not sure whether that is a good idea to set such a low value.

There is a slight delay for the reports as the APs don't sent the data every second.

-Ron

RE: Timeout for clients by VNS report

Simon_Vosper — Thu, 16 Jul 2015 13:45:00 GMT

Ron

We dont want to kick clients of when they idle. What we want is the client connection report in the Clients by VNS report to update in a timely fashion.

RE: Timeout for clients by VNS report

Bharathiraja__S — Thu, 16 Jul 2015 15:42:00 GMT

Hi Simon,

Please make sure the Radius accounting option is enabled on NAC manager to see the end device report in a timely fashion.

Netsight account manager --> device(controller)--->Radius accounting --->enabled ---> ok

Thanks,
Suresh.B