topic Access points resets repeatedly updating the firmware in ExtremeWireless (Identifi)

Access points resets repeatedly updating the firmware

Casimiro — Fri, 11 Dec 2015 09:40:00 GMT

AP 3710i
WC 5210 v 9.21.02.0014

The site consists of 330 Aps and the behavior is observed in some of them always the same way: first, it is not possible to connect on the 2.4, next: the reboot, with the firmware update message (several cliclos)

The example below is a library served by 4 ap with 250 users at most. Bandwidth limited to 2 Mb per connection.

Any idea?

RE: Access points resets repeatedly updating the firmware

Doug — Fri, 11 Dec 2015 11:01:00 GMT

Are you blocking TFTP somewhere in the network between the acess point and the controller?

RE: Access points resets repeatedly updating the firmware

Doug — Fri, 11 Dec 2015 11:04:00 GMT

Also I would suggest contacting support, we would want to see the ap trace log package or assist in tailing the ap.log which will show the state of the access point.

RE: Access points resets repeatedly updating the firmware

Casimiro — Fri, 11 Dec 2015 16:29:00 GMT

Doug,

The TFP is not blocked and the AP is already updated with this veriosn 9.21.02.0014.

Case opened: 01175091 with logs attached.

Tks.

RE: Access points resets repeatedly updating the firmware

Doug — Wed, 27 Jan 2016 23:50:00 GMT

Based on the ap logging there was an issue with eth0's connection, AP's were moved from inline injectors to PoE switches, no new issues reported since the move...