https://community.extremenetworks.com/t5/extremewireless-identifi/firmware/m-p/68464#M6812 If you haven't already you should contact GTAC for assistance. It could be a simple contract alignment issue that needs to be fixed. Have your serial number ready when you contact GTAC. Thu, 16 May 2019 18:48:11 GMT Doug 2019-05-16T18:48:11Z https://community.extremenetworks.com/t5/extremewireless-identifi/firmware/m-p/68463#M6811 Hi, I have a problem, I can not download the firmware AP7632_WiNG_v5.9.1.2 with my account. for specific APs, could someone help me please, Tue, 19 Mar 2019 01:23:06 GMT https://community.extremenetworks.com/t5/extremewireless-identifi/firmware/m-p/68463#M6811 Gonzalo_Esparza 2019-03-19T01:23:06Z https://community.extremenetworks.com/t5/extremewireless-identifi/firmware/m-p/68464#M6812 If you haven't already you should contact GTAC for assistance. It could be a simple contract alignment issue that needs to be fixed. Have your serial number ready when you contact GTAC. Thu, 16 May 2019 18:48:11 GMT https://community.extremenetworks.com/t5/extremewireless-identifi/firmware/m-p/68464#M6812 Doug 2019-05-16T18:48:11Z