topic Re: AP radio active status does not update on 2nd controller after taken out of load group of 1st controller in ExtremeWireless (Identifi)

AP radio active status does not update on 2nd controller after taken out of load group of 1st controller

Christopher_Tay — Wed, 12 Jun 2019 19:58:39 GMT

We have 2 C5210s in high availability pair running version 10.51.04. When we remove a VNS from the load groups on the controller to which they are assigned the radios remain checked and greyed out on the VNS WLAN screen of the other controller.
Synchronize is enabled.

Re: AP radio active status does not update on 2nd controller after taken out of load group of 1st controller

Umut_Aydin — Wed, 12 Jun 2019 20:19:58 GMT

Hi Chris,

I made a quick test and could also see this.
But I assume ..like I had during my test.. that you still had the AP in the Site ..in the AP assignment..
If you remove them here the options are available again.

Regards

Umut Aydin

Re: AP radio active status does not update on 2nd controller after taken out of load group of 1st controller

Christopher_Tay — Wed, 12 Jun 2019 20:31:11 GMT

Hi Umut,

What do you mean by "Still had AP in the SIte ..in the AP assignment"?

Re: AP radio active status does not update on 2nd controller after taken out of load group of 1st controller

Umut_Aydin — Wed, 12 Jun 2019 20:37:26 GMT

Hi Chris,
I assume that you remove the VNS only under the WLAN Assignments but
the AP was still selected here under the AP Assigments within the Site..or?
Uncheck it and the radio should be available under the VNS WLAN Screen again.

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Regards
Umut

Re: AP radio active status does not update on 2nd controller after taken out of load group of 1st controller

Umut_Aydin — Wed, 12 Jun 2019 20:38:07 GMT

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Re: AP radio active status does not update on 2nd controller after taken out of load group of 1st controller

Umut_Aydin — Wed, 12 Jun 2019 20:40:42 GMT

Re: AP radio active status does not update on 2nd controller after taken out of load group of 1st controller

Christopher_Tay — Wed, 12 Jun 2019 21:35:16 GMT

Hello Umut
We actually don't use sites. We have radio preference load groups set up that reflect geographical areas of the building, we are a convention centre. When we want to deploy a custom VNS for an event we add the VNS to the load group and that activates the SSID on all the APs in that load group. When the event is finished we remove the VNS from the load groups it was applied to which removes the SSID. When we remove the VNS from the load group the check boxes on the VNS screen disappear on the controller that the load group belongs to however the the radio check boxes remain, and are greyed out, on the VNS screen of our second controller. When looking at the AP from the AP screen the VNS has been removed.

Re: AP radio active status does not update on 2nd controller after taken out of load group of 1st controller

Umut_Aydin — Thu, 13 Jun 2019 15:00:19 GMT

Hi Chris,

sorry for the misunderstanding..I got it now.

I need to update both of my EWC to the newest code but tested it with the 10.51.03 and it's working for me.
If I remove the VNS from the load group it will get removed also on the WLAN Service screen on that AP'S as weel. It takes some seconds but it's working.

It seems it's broken in 10.51.04.

Could you please open a case and GTAC can work on this.

Thank you.

Regards

Umut