AP Update Failed

T_Pitch — Tue, 19 May 2020 07:22:51 GMT

A few months ago I installed two new AP3825i and it came with 10.11.02.0019 loaded. When I adopted it into my network it failed to upgrade to my controller version. I never worried about it, figured on the next controller upgrade it would fix itself- I was wrong.

I upgrade to 10.51.13.0003 tonight and these two AP3825i APs failed to upgrade. I have a bunch of other AP3825i that took the update without issue.

I’m not sure where to begin.

LOGS::::::

Wireless AP automatic software upgrade/downgrade has failed. May be a corrupted image was selected as a default. Please select another default image. This alarm will repeat while the system is in automatic mode: Wireless AP SN XXXXX-XXXXXXXX; failed image 10.51.13.0003.

77 sec in cycle 9: AccessPoint Rebooting due to: Software Image Upgrade Failed

(the last one keeps repeating)

Re: AP Update Failed

Craig_Guilmette — Thu, 21 May 2020 01:36:04 GMT

Hello

Have a look at this.

https://gtacknowledge.extremenetworks.com/articles/Solution/AP3825i-Not-Registering-to-the-Controller

Re: AP Update Failed

Tomasz — Thu, 21 May 2020 04:19:51 GMT

Hi,

That’s quite fresh software. Looking for any clue in ap.log on the AP is a good idea here.

Hope that helps,

Tomasz

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