topic RE: User loses session with AP in ExtremeWireless (Identifi)

User loses session with AP

Saiprasad_Rao_R — Fri, 25 Sep 2015 15:29:00 GMT

User looses session with AP. Yellow exclamatory Mark Appears on Network Status. When I dis-associate the user from the AP, the user session again resumes normal......when this issue occurs user's ip address is not pingable from anywhere, user cant ping to default gateway, no logs on AP as well....

WLAN Services idle-timeout is set to 60 minutes.

RE: User loses session with AP

Andre_K_ — Fri, 25 Sep 2015 18:14:00 GMT

Are you encountering this problem on one or multiple devices? Are the devices all the same/similar hardware?

I've had to deal with symptoms like these several times. Mostly the issue was a faulty wifi driver on the client side. Especially when connecting to 802.1x environments early driver versions tend to mess up al lot. And people keep telling you "With my WiFi at home it works really well...". *rolls eyes*

Regards
Andre

RE: User loses session with AP

Saiprasad_Rao_R — Fri, 25 Sep 2015 18:14:00 GMT

issue is with all the users, we are not using any authentication, its open.....

its happening on all sort of hardware : mobiles, tablets, laptops.....

RE: User loses session with AP

Gareth_Mitchell — Fri, 25 Sep 2015 18:14:00 GMT

Saiprasad

I would recommend you open a case with the GTAC so we can take a look at the specifics of your case.

-Gareth

RE: User loses session with AP

Saiprasad_Rao_R — Fri, 25 Sep 2015 18:14:00 GMT

Case is already opened, its 01151315 . its more than 30 days now still the issue is not yet resolved.

RE: User loses session with AP

Luis_Mendes — Fri, 25 Sep 2015 18:14:00 GMT

I have the same problem... The customer connect via 802.1x. The problem only occurs on aps 36xx.. .Aps 26xx and 37xx works well..

RE: User loses session with AP

Saiprasad_Rao_R — Fri, 25 Sep 2015 18:14:00 GMT

Hi Mendes, Extreme GTAC says the newer code will resolve the issue, but I have tried with the latest code, still no luck. I don't have any option now the issue exists from 4 months not yet resolved. Made a mistake going for Extreme.

RE: User loses session with AP

Ryan_Mathews — Fri, 25 Sep 2015 18:14:00 GMT

Thanks for hanging in there with us Saiprasad and keeping us honest in the Hub Community. GTAC does not give up and best we work it there to ensure we do find that elusive resolution.

Luis, based on precedent here from Andre K and Saiprasad, I'd say best to follow Gareth's advice and contact GTAC about this one.