topic Re: Google Pixel phones in ExtremeWireless (Identifi)

Google Pixel phones

shjohn — Tue, 10 Sep 2019 21:35:46 GMT

We have wireless controllers 5210 running code 10.51.07.0006 – Issue is with only Google Pixel phones are constantly reboot when connected to our Wi-Fi and the problems stop once one turns off the Wi-Fi.

Somebody have the same issue?

Thanks in advance.

Re: Google Pixel phones

Rio_Grande — Wed, 11 Sep 2019 15:01:43 GMT

What exactly does reboot, the phones or the APs?
Had a issue back on V9 where AP38xx crashed when connecting with a iPhone7.

Re: Google Pixel phones

shjohn — Wed, 11 Sep 2019 19:37:53 GMT

Google Pixel phones reboot.
There is no issue with wireless APs,

Re: Google Pixel phones

Rio_Grande — Thu, 12 Sep 2019 12:34:44 GMT

Then I'd say, this is the wrong forum for your problem. Just g**gled it, this seems to be a pretty common issue with this kind of phones.

Re: Google Pixel phones

shjohn — Thu, 12 Sep 2019 19:47:58 GMT

Google Pixel phones reboot issue is happening only in our wireless network which is Extreme networks.
Issue stops once you disconnect from Extreme wireless network.

Re: Google Pixel phones

Ronald_Dvorak — Thu, 12 Sep 2019 20:44:49 GMT

A device should never reboot/crash - if it happens the vendor of the device should fix the code.

Re: Google Pixel phones

Scanline — Tue, 24 Sep 2019 00:46:09 GMT

Hey there, we are experiencing the same issue. I have some demo gear from another vendor and all users have confirmed that their phones do not reboot while connected to them. Once they switch back to the Extreme APs the phones reboot several times a day. This has to be a bug of some sort in the radio on the phones , but what would Extreme be doing that other wireless vendors are not?

Re: Google Pixel phones

Drew_C — Tue, 24 Sep 2019 02:50:27 GMT

This is the best answer. Was a case opened with the GTAC so that they can see what might be happening?

Re: Google Pixel phones

Eric_Gohringer — Tue, 22 Oct 2019 21:13:07 GMT

Any chance you found a resolution to this issue? I’m not getting any where with Google. Surprise surprise...

Re: Google Pixel phones

Eric_Gohringer — Tue, 22 Oct 2019 21:17:36 GMT

This is the best answer. Was a case opened with the GTAC so that they can see what might be happening?

A case was opened with GTAC. We discussed it and they advised that they need Google to tell them what is triggering the reboot in order for them to do anything (if there’s anything they can do). Needless to say working with Google on an issue like this is as frustrating as you would expect it to be. We are convinced that this is a roaming issue and hoped that someone else had some input outside of Extreme and Google. Per my Extreme rep we are the only one having this issue. It seemed that a user forum may be a good place to look.