topic Re: XCA Floorplan poor image quality in ExtremeWireless (Identifi)

XCA Floorplan poor image quality

PeterK — Tue, 28 Jul 2020 20:13:51 GMT

Hi,

when we’re uploading good quality images into XCA / XCC as floorplan images, the Image quality in XCA is very poor.

It seems that the rendering is not working well and it feels like the displayed images in a thubnail.

Issue is seen in multiple installations.

We tried a detour via Ekahau, but this makes no difference.

Has someone seen this behavior too?

Any ideas for solving or workarounds?

Re: XCA Floorplan poor image quality

Miguel-Angel_RO — Thu, 30 Jul 2020 17:20:13 GMT

Peter,

I faced this issue and used the following image format to get a good quality display:

Myybe you should adapt the pixels/inch ratio.

Mig

Re: XCA Floorplan poor image quality

PeterK — Thu, 30 Jul 2020 18:24:46 GMT

Thanks for your reply,

but this makes no difference. I tried PNG and JPG with 600dpi but it it looks just as awful as before.

Re: XCA Floorplan poor image quality

Jason1 — Fri, 21 Aug 2020 01:20:53 GMT

Hello Peter,

I am not aware of a similar issue being reported to us.

Are the installations seeing this problem all running the same XCC version?

instances that you have seen this and whether they are all running the same XCC version, with different floorplans?
If the rendering looks like a thumbnail, are you able to zoom in on the plan, and does that improve anything?

Has the scale on the floor plan been set to a known length and has a boundary been drawn?

If setting the scale or boundary does not help, I would suggest opening a GTAC case with a copy of a tech support and a floor plan file that is known to render with poor quality.

Thank you,
Jason

Re: XCA Floorplan poor image quality

PeterK — Sat, 22 Aug 2020 16:22:54 GMT

Hi Jason,

We’ve seen this behavior in different installations / different versions of 4.56 & 4.76 tree and also on different platforms. Of course we checked with and without scale and boundary's… no difference.

We are able to zoom a bit, but than you have “xxl pixels” and it looks much uglier.

So I think it is a general issue.

I’m now on vacation. Maybe I will open a case after...

Re: XCA Floorplan poor image quality

StephanH — Wed, 11 Nov 2020 23:18:26 GMT

Hello Peter,

I am faced with the same issue. My pictures looks good on the pc and i can zoom in with a good quality. In XCC the image quality is very poor.

Did you open a GTAC case?

Re: XCA Floorplan poor image quality

PeterK — Wed, 11 Nov 2020 23:53:37 GMT

Hi Stephan,

no, I didn’t had time to do this yet.

Re: XCA Floorplan poor image quality

StephanH — Thu, 12 Nov 2020 19:02:34 GMT

Hello,

I opened a case to clarify the bahavior.

Re: XCA Floorplan poor image quality

PeterK — Fri, 13 Nov 2020 14:43:36 GMT

Thanks.

Please keep us updated.

Re: XCA Floorplan poor image quality

StephanH — Tue, 17 Nov 2020 00:23:49 GMT

Hello,

according GTAC and development the maximal resolution is 1920x1080 pixels. If the picture is lager it will be resampled. This is the reason for the bad quality.

So we have to split the pictures.

Re: XCA Floorplan poor image quality

PeterK — Thu, 19 Nov 2020 18:41:26 GMT

Really?

Thanks for your update, but it’s unbelievable, you are constantly finding new problems with functions that have been working for years in identify or missing functions. I like this product less and less every day.

Re: XCA Floorplan poor image quality

Jan_Reister — Tue, 11 May 2021 14:11:39 GMT

I hoped XCC was a floorplan image quality improvement over XMC, specially with the opportunity of importing .esx files from Ekahau. I have medium-size floorplans and splitting the image file makes no sense in my situation. I will test with the dpi and file format settings suggested in this thread, I hope that the issue will be addressed in future firmware upgrades.