topic Chromebooks Not Receiving IP Address in ExtremeWireless (Identifi)

Chromebooks Not Receiving IP Address

Parker_Bickel — Thu, 09 May 2019 21:24:28 GMT

Hello, I have an issue where a lot of Chrome clients receive an IP address of 0.0.0.0 instead of one from the DHCP server. I remember having this issue before, when we were paying for maintenance and support, and I believe the APs needed to be optimized for the Chromebooks or something similar. Does anyone have any ideas on this or know what I need to do? I don't believe it is a DHCP issue, as all of our Windows machines grab IPs no problem, just some Chrome ones have an issue.

Re: Chromebooks Not Receiving IP Address

Scott_Whall — Thu, 09 May 2019 21:35:34 GMT

Hello Parker - Have you checked out our Support Portal and our Knowledgebase? I'd start here, but we have multiple articles dealing with Chromebook connections.

https://gtacknowledge.extremenetworks.com/articles/How_To/Chromebook-Troubleshooting

Re: Chromebooks Not Receiving IP Address

Ronald_Dvorak — Thu, 09 May 2019 22:09:10 GMT

Parker,

please post a screenshot of the WLAN service > privacy window.

-Ron