topic Enterasys contoller c5210 log files in ExtremeWireless (Identifi)

Enterasys contoller c5210 log files

Laura — Wed, 26 Aug 2015 22:18:00 GMT

Is there a way to view log files on the Enterasys Controller C5210 that show me why a laptop has lost connection while mirroring to an Apple TV? We have 3605 APs in drop ceilings in each classroom. A teacher mirrors to her AppleTV from her Macbook or Ipad for about 5 mins and then loses connection.

RE: Enterasys contoller c5210 log files

Ronald_Dvorak — Wed, 26 Aug 2015 22:27:00 GMT

Hi Laura,

Is the connection to the TV lost or the wireless link to the AP ?

There is no log for the streaming video link but you might see something in the log if the teachers notebook disconnects from the WLAN.
In the GUI > log > station events > filter on the teachers MAC address

-Ron

RE: Enterasys contoller c5210 log files

Laura — Wed, 26 Aug 2015 22:27:00 GMT

they lose connection to the Apple TV

RE: Enterasys contoller c5210 log files

Curtis_Parish1 — Wed, 26 Aug 2015 22:29:00 GMT

We have had to tune the settings on controllers and access points with many of the Apple and Extreme upgrades to keep Apple TV working. We have had that specific problem before but right this minute I can't remember the solution. GTAC helped resolve the issue so they should be able to help.

RE: Enterasys contoller c5210 log files

Doug — Wed, 26 Aug 2015 22:34:00 GMT

How to turn on station logs from the Controller Gui...

Enabled "Report station events on controller" under the Controller tab, left side Logs, then Log Configurations.

To review the reports, click on the Logs tab up top, then click on Station Events.

You can then type in the MAC or IP of the client you wish to see information on....

RE: Enterasys contoller c5210 log files

Laura — Wed, 26 Aug 2015 22:34:00 GMT

will this log show me why the laptop is losing connection to the Apple TV?

RE: Enterasys contoller c5210 log files

Raffi — Wed, 26 Aug 2015 22:34:00 GMT

It could. The log gives information for clients registering, roaming, authenticating, de-registering etc.

RE: Enterasys contoller c5210 log files

Doug — Wed, 26 Aug 2015 22:41:00 GMT

Reference: https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-enable-wireless-client-reporting-on...

RE: Enterasys contoller c5210 log files

Curtis_Parish1 — Wed, 26 Aug 2015 22:47:00 GMT

After further thought and consultation, we believe the 5 minute time out problem was solved by GTAC by adjusting multicast settings.