topic RE: Zebra ap 7622, ge1 port disabled. How do I factory reset the device? in ExtremeWireless (WiNG)

Zebra ap 7622, ge1 port disabled. How do I factory reset the device?

Gihan — Fri, 21 Jul 2017 10:53:00 GMT

Zebra ap 7622, ge1 port disabled. How do I factory reset the device?

RE: Zebra ap 7622, ge1 port disabled. How do I factory reset the device?

Sudip_Sarkar — Fri, 21 Jul 2017 10:57:00 GMT

Please connect to the Console port and type

# erase startup config

RE: Zebra ap 7622, ge1 port disabled. How do I factory reset the device?

Gihan — Fri, 21 Jul 2017 10:57:00 GMT

Thank you. I will try

RE: Zebra ap 7622, ge1 port disabled. How do I factory reset the device?

Timo1 — Fri, 21 Jul 2017 11:01:00 GMT

Connect via serial (19200 or 115200) and login with:
user: reset
password: FactoryDefault

was the AP adopted by a controller? If yes, it should reboot 10-15 minutes and come up with a config error.

RE: Zebra ap 7622, ge1 port disabled. How do I factory reset the device?

Gihan — Fri, 21 Jul 2017 11:01:00 GMT

No. It is not adopted to controller.

RE: Zebra ap 7622, ge1 port disabled. How do I factory reset the device?

Gihan — Fri, 21 Jul 2017 11:01:00 GMT

I tried to using console cable with "reset" credential, but it given error "login failure"

RE: Zebra ap 7622, ge1 port disabled. How do I factory reset the device?

Timo1 — Fri, 21 Jul 2017 11:01:00 GMT

This works only 15 minutes after the boot. Try to reboot the AP and than login.

RE: Zebra ap 7622, ge1 port disabled. How do I factory reset the device?

Ondrej_Lepa — Fri, 21 Jul 2017 13:07:00 GMT

Hi Gihan,

please find GTAC knowledge article describing How to factory default WiNG devices

Also, be careful configuring VLANs and LAN ports via SwiftUI as described in this thread

Regards,
Ondrej

RE: Zebra ap 7622, ge1 port disabled. How do I factory reset the device?

Gihan — Fri, 21 Jul 2017 13:07:00 GMT

Thank you

RE: Zebra ap 7622, ge1 port disabled. How do I factory reset the device?

Christoph_S — Fri, 21 Jul 2017 17:31:00 GMT

Hello Gihan,

Here's another link with instructions on resetting the AP: How to factory reset the config of a WiNG AP from CLI

Regards,

Chris

RE: Zebra ap 7622, ge1 port disabled. How do I factory reset the device?

Gihan — Fri, 21 Jul 2017 17:31:00 GMT

Thank you

RE: Zebra ap 7622, ge1 port disabled. How do I factory reset the device?

Daniel_Mejia — Fri, 21 Jul 2017 18:06:00 GMT

Hi Gihan,

To reset the AP7622 to factory settings you will need console access, and log in with the following credentials:

User name: restore

Password: FactoryDefault

You can find more information on the following GTAC article:

How to factory reset the config of a WiNG AP from CLI

Regards,

Daniel.

RE: Zebra ap 7622, ge1 port disabled. How do I factory reset the device?

Gihan — Fri, 21 Jul 2017 18:06:00 GMT

Is that user name is correct..? I heard username is "reset". K I will try with this. Thank you.