topic RE: cannot adopted AP7522 to RFS4000 in ExtremeWireless (WiNG)

cannot adopted AP7522 to RFS4000

Dimas_Rizky — Thu, 01 Mar 2018 10:55:00 GMT

Hello,
I want to ask, i have Wireless controller RFS4000 and 15 existing AP6521 that adopted to RFS4000, recently i buy new AP7522 and try to adopted to RFS4000 but the result is AP7522 not discoverable to RFS4000, so how can i adopted AP7522 to RFS4000
can you guide me to solve the problem?

RE: cannot adopted AP7522 to RFS4000

Kay_Neumann1 — Thu, 01 Mar 2018 14:36:00 GMT

Hi, what is the firmware version of your RFS4000? For the new version of AP7522 you will need 5.8.xxx or above.

RE: cannot adopted AP7522 to RFS4000

Timo1 — Thu, 01 Mar 2018 18:39:00 GMT

Are all devices in the same VLAN? You can check for MINT "show mint neighbors".

"show adoption history" show you, if the AP connect to the RFS, but maybe no adoption policy is configured.

Additional to this, min. firmware for the latest APs is 5.8.6.5., SKU -1-WR. For the old SKUs 5.8.x is right.

RE: cannot adopted AP7522 to RFS4000

RobertZ — Thu, 01 Mar 2018 20:24:00 GMT

Adoption will not happen unless the firmware is equal or greater than of the WLC. You will need to upgrade the RFS4K to the firmware that is same or higher as the AP7522. (For AP7522 you will need 5.8.xxx or above)

you can verify the firmware version after you login to either the AP or WLC via CLI with command 'show version'

Also on the WLC( rfs4k) you can run CLI command 'show adoption status' - you should see the AP7522 in the output but with error 'version-mismatch'

What means adoption status version-mismatch

RE: cannot adopted AP7522 to RFS4000

JESUS_REYES_DIA — Thu, 01 Mar 2018 20:26:00 GMT

Is evident that you has a firmware issue . You need to have the same firmware versión

RE: cannot adopted AP7522 to RFS4000

Christoph_S — Thu, 01 Mar 2018 21:01:00 GMT

Hello Dimas,

To start with, make sure that:

1 - The firmware on the controller supports the AP7522: >show version
Check to see if you have an AP7522 profile: >show running-config include-factory | grep profile
2 - The AP7522 and controller can see each other. >show mint neighbors
3 - You have enough licenses for adoption of additional APs: >show licenses
4 - The AP7522 is not behind a routed switch. In this case you will have to configure additional parameters for layer 3 adoption

Thank you,

Chris

RE: cannot adopted AP7522 to RFS4000

Dimas_Rizky — Thu, 01 Mar 2018 21:01:00 GMT

Hello Cristoph

Thank you for your answer,

After i check firmware to RFS4000 and access point 7522

the result is RFS4000 firmware 5.5 and AP7522 is 5.9

so how can i do for update the RFS4000 ?
can i update the RFS4000 from firmware 5.5 directly to version 5.9 or i must
upgrade sequentially ? sorry for my bad english

RE: cannot adopted AP7522 to RFS4000

Timo1 — Thu, 01 Mar 2018 21:01:00 GMT

Depends on the connected APs. Best way is to check the release notes. Also check, if the APs are supported by the version.

RE: cannot adopted AP7522 to RFS4000

RobertZ — Thu, 01 Mar 2018 21:01:00 GMT

you can directly upgrade to latest firmware ( RFS4000_WiNG_v5.9.1.3.zip) from wing 5.5

RE: cannot adopted AP7522 to RFS4000

Dimas_Rizky — Thu, 01 Mar 2018 21:01:00 GMT

hei, thanks for your answer all,
i try to download firmware wing version 5.9.1.3 but i get a request access?
how can i download a firmware from extreme network portal?
i try to input my serial number device but i cannot see the result.

RE: cannot adopted AP7522 to RFS4000

Ron_Galien — Thu, 01 Mar 2018 21:01:00 GMT

Here is a helpful detailed KCS article that covers How to Download Entitled Firmware Files for Extreme Networks Products:- https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-get-access-to-Extranet-for-for-firm...

RE: cannot adopted AP7522 to RFS4000

Ron_Galien — Fri, 02 Mar 2018 01:06:00 GMT

Also important to note that AP7522E express model AP's will not adopt to non express controller platforms. Just in case...

Helpful KCS article:

https://extremeportal.force.com/ExtrArticleDetail?n=000015736

RE: cannot adopted AP7522 to RFS4000

RobertZ — Mon, 05 Mar 2018 19:25:00 GMT

Here is a good KB

How To: How to upgrade a WiNG controller or AP from CLI