https://community.extremenetworks.com/t5/extremewireless-wing/default-username-and-password-wm3400-4-3-1-0/m-p/20417#M1272 Awesome news Sean and glad you were able to locate the file, which is quite old, and resolved the issue. Wed, 25 Jul 2018 20:31:00 GMT Christopher_Fra 2018-07-25T20:31:00Z https://community.extremenetworks.com/t5/extremewireless-wing/default-username-and-password-wm3400-4-3-1-0/m-p/20414#M1269 Just got a Controller and did a factory reset on it. However it seems the normal username and password combinations aren't working. Anyone know the default username and password for a WM3400 running 4.3.1.0-022R would be?<BR /> I've tried admin admin admin abc123 admin <NONE> <BR /> <BR /> <BR /></NONE> Wed, 25 Jul 2018 20:27:00 GMT https://community.extremenetworks.com/t5/extremewireless-wing/default-username-and-password-wm3400-4-3-1-0/m-p/20414#M1269 Sean_Tutor 2018-07-25T20:27:00Z https://community.extremenetworks.com/t5/extremewireless-wing/default-username-and-password-wm3400-4-3-1-0/m-p/20415#M1270 try<BR /> <BR /> user name - admin<BR /> <BR /> password superuser<BR /> <BR /> Wed, 25 Jul 2018 20:30:00 GMT https://community.extremenetworks.com/t5/extremewireless-wing/default-username-and-password-wm3400-4-3-1-0/m-p/20415#M1270 aholden 2018-07-25T20:30:00Z https://community.extremenetworks.com/t5/extremewireless-wing/default-username-and-password-wm3400-4-3-1-0/m-p/20416#M1271 Hi Sean,<BR /> WiNG 4.x is a bit different than 5.x. <BR /> Try using <DIV class="threadCode"><B>code:</B><PRE spellcheck="false">cli</PRE></DIV> at the login prompt before entering the username and password.<BR /> WM3400 login: cli<BR /> Wed, 25 Jul 2018 20:31:00 GMT https://community.extremenetworks.com/t5/extremewireless-wing/default-username-and-password-wm3400-4-3-1-0/m-p/20416#M1271 Drew_C 2018-07-25T20:31:00Z https://community.extremenetworks.com/t5/extremewireless-wing/default-username-and-password-wm3400-4-3-1-0/m-p/20417#M1272 Awesome news Sean and glad you were able to locate the file, which is quite old, and resolved the issue. Wed, 25 Jul 2018 20:31:00 GMT https://community.extremenetworks.com/t5/extremewireless-wing/default-username-and-password-wm3400-4-3-1-0/m-p/20417#M1272 Christopher_Fra 2018-07-25T20:31:00Z https://community.extremenetworks.com/t5/extremewireless-wing/default-username-and-password-wm3400-4-3-1-0/m-p/20418#M1273 Thanks, the CLI allowed me to enter the username and password. admin admin123 seemed to work<BR /> Wed, 25 Jul 2018 20:31:00 GMT https://community.extremenetworks.com/t5/extremewireless-wing/default-username-and-password-wm3400-4-3-1-0/m-p/20418#M1273 Sean_Tutor 2018-07-25T20:31:00Z https://community.extremenetworks.com/t5/extremewireless-wing/default-username-and-password-wm3400-4-3-1-0/m-p/20419#M1274 Follow up question. It would appear that the AP4620s that came with this controller are probably running that same old firmware. They don't appear to be updating either, or they're trying and failing. The event log keeps reading "Legacy access point being updated" . I read somewhere that I can SSH into the AP and do the following:<BR /> <BR /> enable erase startup-config reload<BR /> <BR /> However I'm unable to get an IP off these things. Any tips?<BR /> <BR /> Wed, 25 Jul 2018 20:31:00 GMT https://community.extremenetworks.com/t5/extremewireless-wing/default-username-and-password-wm3400-4-3-1-0/m-p/20419#M1274 Sean_Tutor 2018-07-25T20:31:00Z https://community.extremenetworks.com/t5/extremewireless-wing/default-username-and-password-wm3400-4-3-1-0/m-p/20420#M1275 If the AP is running older legacy WiNG 4 firmware (v4.3.1), there is no CLI. CLI was introduced once AP is upgraded to WiNG 5. If APs are adopting to site controller via L2, these APs would not have an IP. <BR /> <BR /> Not sure what version you are trying to upgrade to, but the AP needs to be upgraded to v5.2.13 first, before moving forward to a more current release. Wed, 25 Jul 2018 20:31:00 GMT https://community.extremenetworks.com/t5/extremewireless-wing/default-username-and-password-wm3400-4-3-1-0/m-p/20420#M1275 Christopher_Fra 2018-07-25T20:31:00Z https://community.extremenetworks.com/t5/extremewireless-wing/default-username-and-password-wm3400-4-3-1-0/m-p/20421#M1276 Hmm, it seems to be having trouble upgrading through the Controller. Are there other options to get this firmware upgraded? All it does at the moment is attempt to update then restart.<BR /> Thanks for the help! <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span><BR /> Wed, 25 Jul 2018 20:31:00 GMT https://community.extremenetworks.com/t5/extremewireless-wing/default-username-and-password-wm3400-4-3-1-0/m-p/20421#M1276 Sean_Tutor 2018-07-25T20:31:00Z https://community.extremenetworks.com/t5/extremewireless-wing/default-username-and-password-wm3400-4-3-1-0/m-p/20422#M1277 What version is the controller currently running? Wed, 25 Jul 2018 20:31:00 GMT https://community.extremenetworks.com/t5/extremewireless-wing/default-username-and-password-wm3400-4-3-1-0/m-p/20422#M1277 Christopher_Fra 2018-07-25T20:31:00Z https://community.extremenetworks.com/t5/extremewireless-wing/default-username-and-password-wm3400-4-3-1-0/m-p/20423#M1278 I just updated the controller to 5.5.5.0.<BR /> Wed, 25 Jul 2018 20:31:00 GMT https://community.extremenetworks.com/t5/extremewireless-wing/default-username-and-password-wm3400-4-3-1-0/m-p/20423#M1278 Sean_Tutor 2018-07-25T20:31:00Z https://community.extremenetworks.com/t5/extremewireless-wing/default-username-and-password-wm3400-4-3-1-0/m-p/20424#M1279 Upgrade for AP 650 from WiNG 4.x to WiNG 5.4.x or later is NOT seamless and requires additional steps. AP should first be updated to any WiNG 5.2.x or 5.3.x image. Please set in the controller profile “service wireless ap650 legacy-auto-update-image to point to WiNG 5.2.x or WiNG 5.3.x AP 650/6532 image.<BR /> <BR /> You will need to download the AP v5.2.13 and perform the following steps on the controller running v5.5.5.0.<BR /> <BR /> For example:<BR /> <BR /> • Copy AP 650/6532 5.2 image on the RFS flash<BR /> rfs4000-22A1B8#copy tftp://<SERVER ip="">/AP6532-5.2.0.0-069R.img flash:/AP6532-5.2.0.0-<BR /> 069R.img<BR /> <BR /> • User the below command to first upgrade the AP650s to a 5.2 image<BR /> rfs4000-22A1B8#configure terminal<BR /> Enter configuration commands, one per line. End with CNTL/Z.<BR /> rfs4000-22A1B8(config)#self<BR /> rfs4000-22A1B8(config-device-XXX)#service wireless ap650 legacy-auto-update-image<BR /> flash:/AP6532-5.2.0.0-069R.img<BR /> <BR /> • If auto upgrade is enabled AP650 will get upgraded to 5.4.x once it adopts to the<BR /> controller, else use the below command to upgrade the AP650 to 5.4.x or later<BR /> rfs4000-22A1B8#device-upgrade ap650 <DEVICE> .<BR /></DEVICE></SERVER> Wed, 25 Jul 2018 20:31:00 GMT https://community.extremenetworks.com/t5/extremewireless-wing/default-username-and-password-wm3400-4-3-1-0/m-p/20424#M1279 Christopher_Fra 2018-07-25T20:31:00Z https://community.extremenetworks.com/t5/extremewireless-wing/default-username-and-password-wm3400-4-3-1-0/m-p/20425#M1280 The file I'm looking for. Will it be for the WM3400 or the AP4600? I can find the 5.2.0.0 file for the WM but not for the AP<BR /> Wed, 25 Jul 2018 20:31:00 GMT https://community.extremenetworks.com/t5/extremewireless-wing/default-username-and-password-wm3400-4-3-1-0/m-p/20425#M1280 Sean_Tutor 2018-07-25T20:31:00Z https://community.extremenetworks.com/t5/extremewireless-wing/default-username-and-password-wm3400-4-3-1-0/m-p/20426#M1281 It would be AP firmware. You may want to call our support center, if under entitlement, in order to obtain the necessary firmware to move forward. Wed, 25 Jul 2018 20:31:00 GMT https://community.extremenetworks.com/t5/extremewireless-wing/default-username-and-password-wm3400-4-3-1-0/m-p/20426#M1281 Christopher_Fra 2018-07-25T20:31:00Z https://community.extremenetworks.com/t5/extremewireless-wing/default-username-and-password-wm3400-4-3-1-0/m-p/20427#M1282 Found the file. AP4532-5.2.13.0-015R.img worked. <BR /> <BR /> Followed your instructions and it fixed the issue. All APs updated from version 4 to 5.<BR /> <BR /> Wed, 25 Jul 2018 20:31:00 GMT https://community.extremenetworks.com/t5/extremewireless-wing/default-username-and-password-wm3400-4-3-1-0/m-p/20427#M1282 Sean_Tutor 2018-07-25T20:31:00Z https://community.extremenetworks.com/t5/extremewireless-wing/default-username-and-password-wm3400-4-3-1-0/m-p/20428#M1283 Hi Sean,<BR /> <BR /> Default login for WiNG 4.x is as follows (case sensitive):<BR /> <BR /> cli<BR /> admin<BR /> motorola Wed, 25 Jul 2018 20:32:00 GMT https://community.extremenetworks.com/t5/extremewireless-wing/default-username-and-password-wm3400-4-3-1-0/m-p/20428#M1283 Daniel_Mejia 2018-07-25T20:32:00Z https://community.extremenetworks.com/t5/extremewireless-wing/default-username-and-password-wm3400-4-3-1-0/m-p/20429#M1284 WiNG 4 releases use the default credentials:<BR /> <BR /> Using the UI:<BR /> <BR /> Username: admin<BR /> Password: superuser<BR /> <BR /> If using the CLI:<BR /> <BR /> login: cli<BR /> Username: admin <BR /> Password: superuser Wed, 25 Jul 2018 20:47:00 GMT https://community.extremenetworks.com/t5/extremewireless-wing/default-username-and-password-wm3400-4-3-1-0/m-p/20429#M1284 Christopher_Fra 2018-07-25T20:47:00Z