topic Firmware 7522 without support contract in ExtremeWireless (WiNG)

Firmware 7522 without support contract

Michael_Luxner — Fri, 10 Nov 2017 05:14:00 GMT

I got an 7522 with a quite old Firmware WING 5.8.0 as i bought it 2 years ago at my old company i was working for, i don't have a contract or a login to your support portal and i want to update my accesspoint as it is at my private home. is there a way to get the latest firmware?

I bought a quite expensive accesspoint so i thought i could get the latest updates for it too as for any other company... please help me out.

RE: Firmware 7522 without support contract

Douglas_Novell — Fri, 10 Nov 2017 05:19:00 GMT

Hi Michael, In order to obtain firmware downloads from the support site you will need to create an account @ https://extremeportal.force.com and the device will need to be under an active service contract. Please see the article below
How can I purchase or renew a support contract for my wireless controller and APs?

RE: Firmware 7522 without support contract

Bin — Fri, 10 Nov 2017 07:20:00 GMT

Hi Michael, There is one article to guide you how to create account for extreme portal.

How to create an extranet account
https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-create-an-extranet-account

Best regards
Bin

RE: Firmware 7522 without support contract

Andrew_Webster — Sat, 11 Nov 2017 00:06:00 GMT

You need to order a Software & TAC only support. The price is only $17 USD list per AP; not bad IMHO as it gives you access to firmware and on-line support for 1 year.
Assuming your AP is model AP7522-67030-US, you want to order SKU: 97000-H30790

RE: Firmware 7522 without support contract

Emmanuel_Rannau — Sat, 11 Nov 2017 11:33:00 GMT

I am in the exact same predicament. I got a demo AP7522 unit from Zebra sales exec who is no longer with the company and I am trying to set it up for the new conference room. I am in Canada. Which authorized reseller/distributor should I contact to buy the firmware (17$ is not too bad I agree).

RE: Firmware 7522 without support contract

Bin — Sat, 11 Nov 2017 14:09:00 GMT

Hello Emmanuel,

Kindly request that you could contact to our local sale team in Canada.

Toronto, Ontario, Canada
55 Commerce Valley Drive West, Suite 300
Thornhill, ON L3T 7V9
Tel: +1 289-695-3182
Fax: +1 289-768-4391

http://www.extremenetworks.com/contact/

I believe that our local sale team could help and introduce the authorized distributor to you for ExtremeWorks(Software & TAC only support)

Best regards,
Bin