topic Couldn't download firmware AP71XX_WiNG_v5.8.6.9.zip in ExtremeWireless (WiNG)

Couldn't download firmware AP71XX_WiNG_v5.8.6.9.zip

Mark_Jacobs — Wed, 05 Sep 2018 20:47:00 GMT

Hi
I tried to create a case but got another problem "Collection size 12,115 exceeds maximum size of 1,000.", so I cannot create case in order to download. The 5.8.6.9 PATCH for AP7131 is to address FIX of WPA2 KRACK vulnerabilities – it very vital for me.

Thank you

RE: Couldn't download firmware AP71XX_WiNG_v5.8.6.9.zip

Drew_C — Thu, 06 Sep 2018 01:35:00 GMT

Hi Mark,
The account tied to your email address I see here on The Hub isn't linked to a portal account (somehow).
Can you please email portal@extremenetworks.com to let them know about this issue? Please be sure to mention which account you're logging in with.

RE: Couldn't download firmware AP71XX_WiNG_v5.8.6.9.zip

Mark_Jacobs — Sat, 08 Sep 2018 12:24:00 GMT

Hi,
I don't know what's wrong but I have the same mail for both accounts

RE: Couldn't download firmware AP71XX_WiNG_v5.8.6.9.zip

Mark_Jacobs — Mon, 17 Sep 2018 12:26:00 GMT

any info?

RE: Couldn't download firmware AP71XX_WiNG_v5.8.6.9.zip

Drew_C — Mon, 17 Sep 2018 12:26:00 GMT

We aren't able to create portal accounts using "free" email services like the one your address is associated with.
Please create a new Extreme Portal account using a corporate email address.