topic How to factory reset WiNG AP 7522E? in ExtremeWireless (WiNG)

How to factory reset WiNG AP 7522E?

Albert_Loekito — Thu, 27 Apr 2017 04:09:00 GMT

How to factory reset WiNG AP 7522E?

RE: How to factory reset WiNG AP 7522E?

Gerald_Nuque — Thu, 27 Apr 2017 04:37:00 GMT

Hello Albert, You may factory reset your AP by accessing it via console. Log-in using these credentials. Login: reset Password: DefaultFactory You will be asked if you want to proceed just type (y) for yes You may also try this. Login to your AP Go to privilege mode by typing "en" Then type "delete startup-config" Then type " y" yes Then type "reload" for the AP to restart Hope this will help you. Regards, Gerald

RE: How to factory reset WiNG AP 7522E?

Tuan_Nguyen — Thu, 27 Apr 2017 04:37:00 GMT

Dear sir
Can i use PuTTY login via IP?

I try login with user:reset and pass: DefaultFactory or FactoryDefault but not right.

RE: How to factory reset WiNG AP 7522E?

Albert_Loekito — Thu, 27 Apr 2017 04:47:00 GMT

Hello,
sorry.. can i login to AP via wifi ? because one of the AP is high on the warehouse ceiling?
i only have access to POE cable to AP?

Thanks

RE: How to factory reset WiNG AP 7522E?

Gerald_Nuque — Thu, 27 Apr 2017 05:31:00 GMT

Is the AP connected to a controller? If yes you should be able to factory reset it there. If not managed by a controller then your only way to reset it is by accessing the console port of AP using a serial console cable following my instruction above.

RE: How to factory reset WiNG AP 7522E?

Ondrej_Lepa — Thu, 27 Apr 2017 05:31:00 GMT

Hi Albert, Gerald,

This is indeed good idea - in later code you can perform remote factory-reset through RF-Domain manager.

In case it is too difficult to get AP down from ceiling (connect with console) and you are not able to reach affected AP via adopting controller or RFDM, please raise a support case via Extreme Networks Case management portal.
I or one of my colleagues will assist you resetting that.

Regards,
Ondrej

RE: How to factory reset WiNG AP 7522E?

aholden — Thu, 27 Apr 2017 05:31:00 GMT

If The AP is not accessible from the WEB or ssh session, you may be able to access it via a neighboring AP.

Each AP has a unique identifier called a MINT ID. Neighboring APs on the same broadcast domain has a list of it's neighboring APs.

If you go into one of the neighboring AP via ssh and enter "show mint neighbors"

It will produce a list of neighboring APs.

If you can eliminate the APs that are reachable, you can try to "connect mint-id xx.xx.xx.xx" - where xx.xx.xx.xx is the mint-id of the problem AP.

If it fails, you will need to utilize the AP-Discovery tool mentioned earlier.

RE: How to factory reset WiNG AP 7522E?

Christoph_S — Thu, 27 Apr 2017 18:34:00 GMT

Hello Albert,

It all depends on whether the AP is accessible via the ge 1 port or not.

If it is, then either SSH into it and run the "delete startup-config" command or use the discovery tool with reset. If using this utility, make sure you reboot the AP first. You are only able to reset it within 10 minutes of the AP being up and running.

If the ge 1 port is locked (i. e. AP not accessible via the ge port) then your only other option would be to reset it through the console port using baud rate 115200 and the reset/FactoryDefault log in credentials.

Regards,

Chris

RE: How to factory reset WiNG AP 7522E?

Albert_Loekito — Thu, 27 Apr 2017 20:50:00 GMT

Hi Gerald,
do i need any software to access the AP via console ?
like you mention above how do i login to the AP ?

Thank you

RE: How to factory reset WiNG AP 7522E?

Christoph_S — Thu, 27 Apr 2017 21:21:00 GMT

Hi Albert,

You can access the AP using putty.exe (http://www.chiark.greenend.org.uk/~sgtatham/putty/latest.html).

Any console cable will work. If you don't have a serial connector on your computer then you will need a serial to USB adapter.

Once you've launched putty.exe, select the serial radio button (top right), enter 115200 in the speed field, make sure you are using the correct COM port, and hit "Open".

Reset per instructions above.

Regards,

Chris

RE: How to factory reset WiNG AP 7522E?

Tamizharasan_Pa — Mon, 29 May 2017 11:16:00 GMT

Hi Albert.
thanks for the info.

after connecting the AP via putty with 115200 speed. it connects to the ap and keep repeating this msg

How to stop this and get access.

Thanks

RE: How to factory reset WiNG AP 7522E?

Ondrej_Lepa — Mon, 29 May 2017 11:16:00 GMT

Tamizharasan,

this is actually expected message (at least what you show on screenshot).
Could you give me the whole output from console with the looping sequence?

Regards,
Ondrej

RE: How to factory reset WiNG AP 7522E?

Tamizharasan_Pa — Mon, 29 May 2017 11:16:00 GMT

This is the sequence. I cant stop it or get in to cmd mode.

RE: How to factory reset WiNG AP 7522E?

Christoph_S — Mon, 29 May 2017 11:16:00 GMT

Hello Albert,

Are you using a USB to serial adapter?

If so this might be caused by said adapter. Please try to see if you have computer with an actual serial port or try out another adapter if you have one.

Thank you,

Chris

RE: How to factory reset WiNG AP 7522E?

Christoph_S — Mon, 29 May 2017 11:16:00 GMT

If you don't have a computer with serial port or another USB/Serial adaptor then you might want to consider resetting the AP using our Discovery/Reset tool.

Instructions included.

Thank you,

Chris

RE: How to factory reset WiNG AP 7522E?

Tamizharasan_Pa — Mon, 29 May 2017 11:16:00 GMT

Hi,
Thanks for the Info.

I have connected the AP via serial cable, but still the same msg as i mentioned above.

I have installed the tool and tried connect from the same subnet PC but still it didn't recognise.

is there any other way to hard reset the AP?

Thanks

RE: How to factory reset WiNG AP 7522E?

Tamizharasan_Pa — Mon, 29 May 2017 11:16:00 GMT

Got this error when I run the tool. what does it mean?

RE: How to factory reset WiNG AP 7522E?

Ondrej_Lepa — Mon, 29 May 2017 11:16:00 GMT

Hi Tamizharasan,

forget about accessing / factory defaulting the AP.
Based on above sequence this is unable to load image properly and if you are locked withing this loop you won't be able to access WiNG OS (allowing you to factory default the AP) nor diag> mode (bootloader).

If situation is like this I strongly advise you to RMA this device and get replacement.
Was this AP ever working fine or is this DOA?

Please contact either your distributor / business partner or raise RMA directly.

Regards,
Ondrej

RE: How to factory reset WiNG AP 7522E?

pankaj_gupta — Sun, 11 Mar 2018 04:45:00 GMT

Hi
Please help me .After factory reset but wifi singal not be come

RE: How to factory reset WiNG AP 7522E?

Hayman_Aliabdal — Sun, 11 Mar 2018 04:45:00 GMT

you have reactive it again from the web interfacewebinterface