topic RE: License expansion RFS4000 controller in ExtremeWireless (WiNG)

License expansion RFS4000 controller

Yolanda_Ayala — Fri, 13 Jul 2018 19:47:00 GMT

Hi, I have a RFS 4000 controller with an AP license (default license) and an AAP license which supports 12 APs, we need to add 6 APs more, so we bought a license expansion, but the controller doesn't accept this expansion, when I add the license by CLI, it replaces the old license reducing the number of allowed APs (just with the new 6 APs)

RE: License expansion RFS4000 controller

Andrew_Webster — Fri, 13 Jul 2018 19:50:00 GMT

You need to talk to GTAC (support) to resolve this issue.

RE: License expansion RFS4000 controller

Yolanda_Ayala — Fri, 13 Jul 2018 19:54:00 GMT

Thanks Andrew!
I dont have a support contract, is it possible talk with then if I don't have that?

RE: License expansion RFS4000 controller

G_May — Fri, 13 Jul 2018 22:04:00 GMT

Hi Yolanda

This sounds like an issue with the Extreme license portal, where instead of adding your existing license count to your new license count, it just generated a unique 6 count key based only on the new license voucher. Because this may be a functionality issue with our system, I do not believe you will have any issues obtaining support from Extreme GTAC. We should help you resolve this and obtain the full license count that you paid for. Please open a case and feel free to name drop my name if you get any push back.

RE: License expansion RFS4000 controller

Yolanda_Ayala — Sun, 15 Jul 2018 07:10:00 GMT

Thanks Gavin!