topic RE: c2400 ssd Problem in ExtremeWireless (WiNG)

c2400 ssd Problem

diglaser — Fri, 22 Nov 2013 03:36:00 GMT

On both of Our C2400 or better summit wm2000 controllers failed after booting the ssd harddisk with reading errors. I've tried to mount the disk content on a seperate linux system, but most of the directories where empty. It looks like the ssd is faulty. Is there any way to get a disk image, a new disk or a new or refurbished board for the wm2000 WLAN controller?

With regards
Dietmar

RE: c2400 ssd Problem

Tamera_Rousseau — Fri, 22 Nov 2013 21:47:00 GMT

Hi Dietmar. I have sent this over to the GTAC crew and you should have an answer to your question shortly. Thank you!

RE: c2400 ssd Problem

Mike_Lytle — Fri, 22 Nov 2013 22:56:00 GMT

Hello Dietmar,

this is a situation that we can most certainly help you resolve quickly and will be best handled with our TAC organization. If you could open a case with us, we will verify entitlement and provide you with a path to resolution as soon as possible. http://www.extremenetworks.com/services/support.aspx

best regards,

Mike Lytle
Director, Global Technology Services & Operations

RE: c2400 ssd Problem

diglaser — Mon, 25 Nov 2013 14:42:00 GMT

Hello Mike,

thank you for your advice. I'll contact the TAC.

best regards
Dietmar

RE: c2400 ssd Problem

Tamera_Rousseau — Fri, 06 Dec 2013 23:08:00 GMT

Hi Dietmar,

Where you able to get resolution from our TAC? If you have any other questions, please let us know.