topic RE: Android Tablets are losing WLAN connectivity after several minutes in ExtremeWireless (WiNG)

Android Tablets are losing WLAN connectivity after several minutes

acedillo — Fri, 29 Mar 2019 05:29:00 GMT

WLAN running now stable for laptops ! Except Android Tablets have problems anymore!

If the android tablet is newly connected all working well - also if i ping the system continiously - no problems. If i stop the ping, then after some time the client have no internet connection - wlan seem to be assiciated. If i disassociate (both sides) and re-connect this device new all working well for several time (minutes). If i restart the AP also all working well for some time. So allways if a android tablet client is online for more than a few minutes the problem begins (looses IP / Internet Connectivity).

only 2,4Ghz is online, no channel bundeling (20Mhz Channels), no special options set.

How can i solve that problem ?

AP Models
AP-7662-680B30-WR
wing v 5.9

RE: Android Tablets are losing WLAN connectivity after several minutes

Alona — Fri, 29 Mar 2019 05:41:00 GMT

It's not clear what release you are running. Try latest 5.9.3.2 or 5.9.4 that just got posted.

RE: Android Tablets are losing WLAN connectivity after several minutes

acedillo — Fri, 29 Mar 2019 06:03:00 GMT

Release Version Running 5.9.1.2

I will try the latest 5.9.4 version and return with results

RE: Android Tablets are losing WLAN connectivity after several minutes

acedillo — Fri, 29 Mar 2019 22:14:00 GMT

It was updated to version 5.9.4 , the problem persist ..

your help please

RE: Android Tablets are losing WLAN connectivity after several minutes

Alona — Fri, 29 Mar 2019 23:43:00 GMT

You will need to open a case with support. We will need the tech support dump from AP, traces and wireless logs collected to see what's going on.