topic RE: VX9000 Rebooted while taking tech-support in ExtremeWireless (WiNG)

VX9000 Rebooted while taking tech-support

ARUN_SHARMA — Mon, 10 Jan 2022 18:09:00 GMT

Hello team,

I have upgraded VX9000 with remote ap from WiNG5 to WiNG7. VX9000 has one another controller in cluster and approx 500 AP's including remote area.

Problem is when I take tech-support from VX9000, its rebooted immediately with crash info.

Kindly provide solution at the earliest.

Regards,

RE: VX9000 Rebooted while taking tech-support

Christoph_S — Tue, 11 Jan 2022 00:33:00 GMT

Hello Arun,

What firmware version did you upgrade from and to?
Does this happen when pulling tech dump using tftp, FTP or SFTP?
Are you using NOVI UI, WiNG-MAN or cli
Was this happening back in 5.x?

Rgds

RE: VX9000 Rebooted while taking tech-support

ARUN_SHARMA — Tue, 11 Jan 2022 06:10:00 GMT

Hi,

I have upgraded firmware from 5.9.1.3-007R to 7.7.1.0-012R. Yes this happen when pulling tech-dump via tftp or ftp also.

I have checked it via CLI and GUI both, and I am facing same issue. It was not happening in 5.X.

Also I have checked on my test environment, and I am facing issue in that also.

I think there is bug in the latest release.

Regards,

RE: VX9000 Rebooted while taking tech-support

Christoph_S — Tue, 11 Jan 2022 16:26:00 GMT

Hello Arun,

Engineering has been informed of same. Looks like version 7.7.1 is affected but not 7.7.0. Please contact us to create case for follow up.

Kind rgds,

Chris

RE: VX9000 Rebooted while taking tech-support

ARUN_SHARMA — Tue, 11 Jan 2022 18:32:00 GMT

Hi Chris,

Thanks for your support.

I am in touch with GTAC and already logged a case with them with case ID 02501170.

Thanks

Regards,

RE: VX9000 Rebooted while taking tech-support

Andrea_Cavicchi — Wed, 23 Feb 2022 19:29:00 GMT

Hi Chris,
how is evolving this case?
That you know, is a new fw release planned that solve the problem?

RE: VX9000 Rebooted while taking tech-support

Christoph_S — Fri, 25 Feb 2022 00:59:00 GMT

Hello Andrea,

Pulled tech support dump from controller via ftp and tftp without incident in 7.7.1.1.

Thank you,

Chris

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Christoph S.
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RE: VX9000 Rebooted while taking tech-support

Andrea_Cavicchi — Fri, 25 Feb 2022 10:55:00 GMT

Thank you Chris,

in effect I supposed it, but yesterday I checked into release notes of 7.7.1.1 and it seemed to me that this fix wasn't mentioned...

So I will download this version (due to shortage problems, we need to buy new APs without BT)

Have a nice day

Andrea Cavicchi

Sistemi ID Srl

Inviato da smartphone

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