topic RE: How to check warranty status in ExtremeWireless (WiNG)

How to check warranty status

Tuan_Ngo — Mon, 10 Aug 2015 12:24:00 GMT

Dear Extreme Experts,

My company have 10 extreme switches x460-48t.
How to check their warranty status??? (I have information about product code and serial)

RE: How to check warranty status

Alexandr_P — Mon, 10 Aug 2015 12:28:00 GMT

Hi, Tuan!

Warranty and service is different points.
X460 have lifetime warranty.

Service status you can check directly (in eSupport website) if you buy direct service and ask for this from your distributor or reseller.

Thank you!

RE: How to check warranty status

Bharathiraja__S — Mon, 10 Aug 2015 13:18:00 GMT

Hi Tuan,

if you dont have esupport access please create a account with below link.

https://secure.extremenetworks.com/register.aspx

Thanks,
Suresh.B

RE: How to check warranty status

Tuan_Ngo — Mon, 10 Aug 2015 13:40:00 GMT

Hi AlexandrP and Suresh.B,

Thanks for your support,

I already have an account. When I visit the site to check the warranty status is shown as follows:

But I only have information about product code and serial.

how to check status of warranty with product code and serial?

Thanks,
Tuan Ngo Anh

RE: How to check warranty status

Paul_Russo — Mon, 10 Aug 2015 21:28:00 GMT

hello Tuan

This link explains what the normal warranty is for each product http://www.extremenetworks.com/support/policies As
AlexandrP stated 460s that shipped after June 29th 2009 all come with LLW.

So how to tell? The beginning of the serial number tells you when the product was made. If it starts with 0610 as an example then it was made in June 2010. If yours are older than 0609 then they may have the one year warranty.

The other thing you can try is log into the e-support and go to My Account. Under there is a link for My company's Assets. Try and do a query with the serial number. Asset number and serial number are the same.

Hope that helps.

Thanks
P

RE: How to check warranty status

Alexandr_P — Mon, 10 Aug 2015 21:28:00 GMT

Hi, Paul! but, as I know - first 2 digits is production year, but not second 2 digits. That is mean - this switch was made in 2006 year. Or I'm wrong? Thank you!

RE: How to check warranty status

Paul_Russo — Mon, 10 Aug 2015 21:28:00 GMT

Hey AlexandrP I think you are right the first two may be year and the second two are Month.

P

RE: How to check warranty status

BrandonC — Mon, 10 Aug 2015 21:28:00 GMT

The first two digits are year, and the second two are week. So in the example above, that switch would have been manufactured in the 9th week of 2006.

-Brandon

RE: How to check warranty status

Tuan_Ngo — Mon, 10 Aug 2015 21:28:00 GMT

Hi Paul,

Thanks so much for your support !

I will try it 😄

RE: How to check warranty status

Divya — Thu, 05 Aug 2021 16:22:00 GMT

Hlo guys,

I need to check the warranty status of the extreme switch witch was recently procured by our institute.

So i need to check the warranty of the same.Please help me out in this.I have register the product but did not help in checking the warranty

Thanks,

RE: How to check warranty status

SamPirok — Thu, 05 Aug 2021 22:34:00 GMT

Hi @Divya, if you can email the serial number of your switch to me at community@extremenetworks.com, I can help you out with this.

Re: RE: How to check warranty status

brunoobr — Tue, 02 Apr 2024 11:05:45 GMT

Hi Sam! I also would like to check warranty on quite a few devices we own. Is sending an e-mail still the way to go?