topic Re: RF Planner Problem (Floor Plan) in ExtremeWireless (WiNG)

RF Planner Problem (Floor Plan)

Johannes_Grewe — Mon, 08 Mar 2021 17:35:57 GMT

Hi Experts,

I know the RF Planner very well.
Since last week, in new projects, the saved floor plans are no longer displayed.

I can load plans
The plan is displayed.
After I changed the window, this plan is no longer displayed.

Error Message: Failed to download image
After that Message no Floor plan is visible.

Cheers

Joe

Re: RF Planner Problem (Floor Plan)

SamPirok — Tue, 09 Mar 2021 00:28:30 GMT

Hi Joe, I’d recommend opening a support case for this so we can start collecting data from your specific XIQ instance to troubleshoot this with you.

Re: RF Planner Problem (Floor Plan)

Johannes_Grewe — Tue, 09 Mar 2021 14:49:44 GMT

Hi Sam,

i mean the online planning tool
https://wirelessplanner.extremenetworks.com/#/login

Our customers like the reports.
I know the IRIS an XIQ WiFi Planner integration, but I missing the great Reports.

Cheers

Joe

Re: RF Planner Problem (Floor Plan)

Alexandr_P — Thu, 08 Apr 2021 21:23:28 GMT

Hello!

Same issue.
Any solution?

Thank you!

Re: RF Planner Problem (Floor Plan)

Johannes_Grewe — Thu, 08 Apr 2021 21:34:36 GMT

Hello!

no solution.

I contacted the German Extreme channel team but nothing happened. what a shame.

Cheers

Joe

Re: RF Planner Problem (Floor Plan)

SamPirok — Fri, 09 Apr 2021 20:14:19 GMT

Hi @Johannes Grewe, could you send me a direct message with the name(s) of the Extreme Channel team members you reached out to? I’d like to find you different contacts to reach out to so we can get you some answers on this.

Re: RF Planner Problem (Floor Plan)

saronni_tech-id — Fri, 09 Apr 2021 21:38:53 GMT

Hi Sam,
I also have the same problem for a few weeks.
I have opened a case but have not received a solution.

I have some projects blocked for this problem.
Thank you! Massimo

Re: RF Planner Problem (Floor Plan)

SamPirok — Fri, 09 Apr 2021 21:40:35 GMT

Thank you for letting me know @saronni@tech-id.it , could you share the case number with me so I can take a look? You can send that to me via a direct message here on the community or please feel free to email me at community@extremenetworks.com.

Re: RF Planner Problem (Floor Plan)

leoslav — Tue, 11 May 2021 05:42:44 GMT

Hi Sam and colleagues, any updates to share?
I'm having same issue here, unable to generate a report nor exporting the plan!

Wireless Plan tool is a nice and important tool to helping us offering Extreme WLAN.

Cheers,

Leonardo

Re: RF Planner Problem (Floor Plan)

SamPirok — Wed, 12 May 2021 22:52:12 GMT

Thank you for your patience here. I am told by the team that supports the wireless planner that we are currently performing maintenance on that tool. You should see a banner similar to this:

Maintenance - Wireless Planner is undergoing maintenance. We apologize for any inconvenience caused during this time.

Unfortunately, we don’t have an ETA for when this will be completed just yet, but I will keep you all updated as I learn more.