topic Re: Cannot reset AP-310e to factory defaults in ExtremeWireless (WiNG)

Cannot reset AP-310e to factory defaults

LarryK — Tue, 22 Feb 2022 21:14:03 GMT

Hi,

An AP-310e was purchased and successfully configured. A wireless mobile scanner could print to a wireless printer through the AP, however, after 24 hours, the scanner and printer appeared to be disconnected from the AP. Repeated tests had the same results. To work on the issue, the AP, scanner and printer were moved to a different location where the network address was different. The scanner and printer had their addresses changed to the new network and operated normally. When the AP address was changed and the AP reboot, all connections to the AP were lost.

* There was no response to a ping of the new address.

* The Discover Tool could not detect the AP.

* Wing-Man could not connect to the AP.

The address was changed from 10.1.0.169 to 192.168.1.100 in vlan1 under the IPv4 tab. Nothing else was changed.

Path: Configuration> Profiles> Interface> Virtual-Interfaces> vlan1

Restoring the factory defaults was the next action to take. There is a pinhole on the AP for use in resetting the AP to its factory defaults. The AP does not respond to it, regardless how long the button is pressed in - 5, 10, 15, 20 or more seconds; and does not respond whether the button is press in and held in before the power is turned on or after the AP is fully boot. Because of the no connection issue, resetting to factory defaults cannot be accomplished through the CLI method, Discover Tool method or the Wing-Man method.

What is the method for resetting the AP to its factory defaults that substitutes for the unresponsive pinhole button technique?

Has Extreme published instructions for the substitute method, assuming there is a substitute? The documentation I see for the AP-310e is a Quick Reference Guide, Installation Guide and a Data Sheet.

Thanks for any help.

Re: Cannot reset AP-310e to factory defaults

Christoph_S — Wed, 23 Feb 2022 20:26:30 GMT

Hello Larry,

You can console into the AP using baud rate (speed) 115200 and once at the login prompt use the following credentials:

Login as: reset
Password: FactoryDefault

The AP should boot up into default config.

Instructions on same: https://extremeportal.force.com/ExtrArticleDetail?an=000083064

BR

Re: Cannot reset AP-310e to factory defaults

paigevaldes — Mon, 09 Mar 2026 18:16:54 GMT

If you can’t reset your Extreme AP‑310e to factory defaults through the usual methods, it’s often worth double‑checking the hardware reset procedure - holding the reset button for the correct amount of time with power applied, and making sure nothing else (like a console connection or conflicting network setting) is interfering. Sometimes firmware or config lock‑ups require a combination of console access and reset button timing to fully clear. On a different note, even as networking gear gets more advanced, many real‑world workflows still rely on older tools for handling paperwork. For example, businesses often need to send official documents via fax, and you don’t necessarily need a physical machine to do it anymore. Resources like https://comfax.com/ explain how online fax services let you transmit documents over the internet securely, making it easier to integrate document sending into modern digital workflows without legacy hardware.