topic Re: AP7632i randomly shutdown for several hours in ExtremeWireless (WiNG)

AP7632i randomly shutdown for several hours

Odenz — Thu, 21 Jan 2021 19:00:39 GMT

Hello,

We have an issue with 7632i access points, they just keep disconnecting randomly, some of them connect back after few hours, some never until we physically disconnect/connect them back.

-We are using one AP as a master
-the firmware running is 7.3.0.1
-when AP disconnect, the SSID dissapear, LEDs keeps blinking normal ( Green and amber every 3 seconds ).

-We used a power supply on one of the AP to eliminate PEO issues.

Re: AP7632i randomly shutdown for several hours

Christoph_S — Fri, 22 Jan 2021 00:00:13 GMT

Hello,

Check the smart-rf policy and make sure that Select Shutdown is disabled.

APxx#show run smart-rf-policy <policy-name>
smart-rf-policy default
no select-shutdown
no smart-sensor
smart-sensor auto-trigger
smart-sensor band smart-band-5GHz
smart-sensor tri-radio-only

If “Select Shutdown” is enabled, please disable.

Moreover, please upgrade to 7.5.1.2.

Thank you,