topic Re: AP4511Failed to reset in ExtremeWireless (WiNG)

AP4511Failed to reset

Dawood — Wed, 15 Sep 2021 14:17:38 GMT

Good day dears,

We have some extreme AP4511 that seems to be not working properly and both led are solid,

Although when the AP is connected to a PoE switch, the switch port is up.

I tried to factory reset the AP using the reset button but it didn’t work and both led still solid.

Any suggestions please?

Thanks in advance.

Re: AP4511Failed to reset

ckelly — Wed, 15 Sep 2021 20:09:48 GMT

There are two ways to reset the unit to factory defaults.

Can you confirm that you have tried these options as listed here?

To revert to factory default configuration using the hardware reset button on the bottom of the unit:
1. Remove power from the AP
2. Using a paper clip, press and hold the reset button on the back of the unit. The reset button is located on the serial label, below the words "part number"
3. Apply power by connecting a PoE source
4. The amber LED will blink slow three times
5. When the Amber LED blinks fast, release the button
6. The AP will continue to boot in its default configuration state

From the webUI, navigate to the Operations main menu.Select Reset (factory default) from the menu at the bottom of the page. Click Execute

Re: AP4511Failed to reset

Dawood — Wed, 15 Sep 2021 20:37:52 GMT

Thanks for your reply Chris,

yes I tried the first one but it didn’t work.

I didn’t try the second one hence I’m not able to access the AP.

Re: AP4511Failed to reset

ckelly — Wed, 15 Sep 2021 21:05:55 GMT

Dawood,

Do you have an IP address for these 4511’s?

If you do, you can try another method to reset the APs.

At the login prompt, use the credentials
1. name: reset
2. password: FactoryDefault
The AP should automatically reboot at this point. If it does not, simply power cycle the AP. When it comes back up, it should be defaulted.

In addition, I’ve located another set of reset button instructions that is slightly different. Try these steps.

1. Apply power to the AP by connecting a PoE cable

2. Within the first 5 seconds, depress and hold the reset button using a paper clip 3. Keep the reset-button pressed whilst the amber LED blinks slowly

4. After 6 seconds of slow blinking, the amber LED starts fast blinking. The reset-button can now be released

5. The fast-blinking state will continue for 3 seconds, after which the amber LED turns back on

6. After a further 30 seconds, the amber LED will turn off for a period of 1 second. This indicates that factory default configuration has been restored. The AP will continue the boot process normally

Re: AP4511Failed to reset

Dawood — Thu, 16 Sep 2021 13:00:31 GMT

Dear Chris,

I have ip address for the AP but I can’t connect to it, even the Ping is failed.

I tried the reset button but I got the same result: both led are on and solid.

Thanks for your reply.

Re: AP4511Failed to reset

ckelly — Thu, 16 Sep 2021 21:56:11 GMT

Dawood, if the device isn’t responding to PINGs and you cannot SSH to it, then the only option is to factory reset it….which doesn’t appear to be working either. The units that are appearing this way may have failed. This would have to be addressed by a ticket with GTAC. I’m not sure how else to diagnose this failure mode.