topic Re: What is the reason for this error in the ap7522 upgrade？ in ExtremeWireless (WiNG) https://community.extremenetworks.com/t5/extremewireless-wing/what-is-the-reason-for-this-error-in-the-ap7522-upgrade/m-p/78820#M7293 How are you upgrading the AP? Tue, 10 Sep 2019 19:46:58 GMT RobertZ 2019-09-10T19:46:58Z What is the reason for this error in the ap7522 upgrade？ https://community.extremenetworks.com/t5/extremewireless-wing/what-is-the-reason-for-this-error-in-the-ap7522-upgrade/m-p/78814#M7287 <P class="fancybox-image"><span class="lia-inline-image-display-wrapper" image-alt="d6fa7e9da1f84394a958fd582e3a3b57_fc6629c1-e90c-42ce-a719-c1ca705cda1f.png"><img src="https://community.extremenetworks.com/t5/image/serverpage/image-id/5158i7165BC2E95E70AF6/image-size/large?v=v2&amp;px=999" role="button" title="d6fa7e9da1f84394a958fd582e3a3b57_fc6629c1-e90c-42ce-a719-c1ca705cda1f.png" alt="d6fa7e9da1f84394a958fd582e3a3b57_fc6629c1-e90c-42ce-a719-c1ca705cda1f.png" /></span></P> Mon, 09 Sep 2019 14:36:05 GMT https://community.extremenetworks.com/t5/extremewireless-wing/what-is-the-reason-for-this-error-in-the-ap7522-upgrade/m-p/78814#M7287 huhuan 2019-09-09T14:36:05Z Re: What is the reason for this error in the ap7522 upgrade？ https://community.extremenetworks.com/t5/extremewireless-wing/what-is-the-reason-for-this-error-in-the-ap7522-upgrade/m-p/78815#M7288 Hello Huhuan,<BR /> The cause of this issue is most likely due to firmware image not properly loaded in the system partition.<BR /> <BR /> Reboot the APs which are having the issue, and try to push firmware upgrade again. <BR /> <BR /> Hope this helps Mon, 09 Sep 2019 21:58:24 GMT https://community.extremenetworks.com/t5/extremewireless-wing/what-is-the-reason-for-this-error-in-the-ap7522-upgrade/m-p/78815#M7288 Ron_Galien 2019-09-09T21:58:24Z Re: What is the reason for this error in the ap7522 upgrade？ https://community.extremenetworks.com/t5/extremewireless-wing/what-is-the-reason-for-this-error-in-the-ap7522-upgrade/m-p/78816#M7289 Since secondary the partition is in state "unknown" please first upgrade the AP with firmware 5.9.1.0-029R. If that successful than proceed with upgrade to firmware 5.9.5.0-007R. Mon, 09 Sep 2019 22:04:49 GMT https://community.extremenetworks.com/t5/extremewireless-wing/what-is-the-reason-for-this-error-in-the-ap7522-upgrade/m-p/78816#M7289 RobertZ 2019-09-09T22:04:49Z Re: What is the reason for this error in the ap7522 upgrade？ https://community.extremenetworks.com/t5/extremewireless-wing/what-is-the-reason-for-this-error-in-the-ap7522-upgrade/m-p/78817#M7290 <BR /> I rebooted it many times but it didn't work Tue, 10 Sep 2019 05:57:27 GMT https://community.extremenetworks.com/t5/extremewireless-wing/what-is-the-reason-for-this-error-in-the-ap7522-upgrade/m-p/78817#M7290 huhuan 2019-09-10T05:57:27Z Re: What is the reason for this error in the ap7522 upgrade？ https://community.extremenetworks.com/t5/extremewireless-wing/what-is-the-reason-for-this-error-in-the-ap7522-upgrade/m-p/78818#M7291 <BR /> I tried this method but it didn't work Tue, 10 Sep 2019 05:58:20 GMT https://community.extremenetworks.com/t5/extremewireless-wing/what-is-the-reason-for-this-error-in-the-ap7522-upgrade/m-p/78818#M7291 huhuan 2019-09-10T05:58:20Z Re: What is the reason for this error in the ap7522 upgrade？ https://community.extremenetworks.com/t5/extremewireless-wing/what-is-the-reason-for-this-error-in-the-ap7522-upgrade/m-p/78819#M7292 Can you provide the output of CLI command "service show upgrade-history " Tue, 10 Sep 2019 19:45:35 GMT https://community.extremenetworks.com/t5/extremewireless-wing/what-is-the-reason-for-this-error-in-the-ap7522-upgrade/m-p/78819#M7292 RobertZ 2019-09-10T19:45:35Z Re: What is the reason for this error in the ap7522 upgrade？ https://community.extremenetworks.com/t5/extremewireless-wing/what-is-the-reason-for-this-error-in-the-ap7522-upgrade/m-p/78820#M7293 How are you upgrading the AP? Tue, 10 Sep 2019 19:46:58 GMT https://community.extremenetworks.com/t5/extremewireless-wing/what-is-the-reason-for-this-error-in-the-ap7522-upgrade/m-p/78820#M7293 RobertZ 2019-09-10T19:46:58Z Re: What is the reason for this error in the ap7522 upgrade？ https://community.extremenetworks.com/t5/extremewireless-wing/what-is-the-reason-for-this-error-in-the-ap7522-upgrade/m-p/78821#M7294 Hello Huhuan,<BR /> <BR /> As my peers have mentioned, the issue is related to the system not detecting an image installed on the secondary partition.<BR /> <BR /> To fix the issue please try installing 5.9.1 if you get the same error you may want to try installing an earlier version such as 5.9.0 (this upgrade process may have to be performed a couple of times until you see the firmware version listed on the secondary partition) then upgrade to 5.9.5. If the issue still persists, a last resort would be to try defaulting the AP to factory defaults then try 5.9.0 upgrade again.<BR /> <BR /> The key for the upgrade is to get the system to display a version of WiNG on the secondary partition prior to installing another version.<BR /> <BR /> Please let me know if this helps.<BR /> <BR /> Thank you. Tue, 10 Sep 2019 21:41:52 GMT https://community.extremenetworks.com/t5/extremewireless-wing/what-is-the-reason-for-this-error-in-the-ap7522-upgrade/m-p/78821#M7294 Daniel_Mejia 2019-09-10T21:41:52Z