topic RFS7000 All Status LED's Blinking in ExtremeWireless (WiNG)

RFS7000 All Status LED's Blinking

Phil_storey — Tue, 18 Dec 2018 21:08:46 GMT

Hi
Not sure what is happening on the RFS, we had some strange activity on the network, with the WIFI, the RFS7k went offline, on the front all the LED's are flashing, when the console cable is connected
this what is seen
BootOS (c) 2004-2016 Symbol Technologies, Inc. All rights reserved.

0| ddr2.c:829 configure_ddr2 Using SPD-derived 533MHz DDR parameters
0| ddr2.c:1238 start_init_ddr2 using 224/288 split
BootOS (c) 2004-2016 Symbol Technologies, Inc. All rights reserved.
RFS7000 version 5.8.4.0-034R
Booting from NAND image1
*** Switch reset because qchip watchdog timeout expired ***
0| ddr2.c:1238 start_init_ddr2 using 224/288 split
0| ddr2.c:1238 start_init_ddr2 using 224/288 split

but then the cli is unresponsive, no access via the GUI on the management port
the console port is set to 19200 8,N,1
After a while you hear the fans spin faster as if its going to try again
It looks like its trying to boot from the second image (NAND image 1 ) but it should be the image 5.8.5-016R,
How do I get it to beet the correct image ?

Re: RFS7000 All Status LED's Blinking

ckelly — Tue, 18 Dec 2018 22:10:58 GMT

Phil, from what I'm reading here, it sounds like the RFS has a problem that GTAC will need to diagnose. This is not anything I've ever run into or heard of before.

Re: RFS7000 All Status LED's Blinking

RobertZ — Tue, 18 Dec 2018 22:42:20 GMT

This could be a hardware issue, does the RFS eventually boot up or does it perpetually stay in boot loop?

if it boots up - get out put of cli command ' show sys boot'

Re: RFS7000 All Status LED's Blinking

Christopher_Fra — Wed, 19 Dec 2018 00:21:31 GMT

If System Status LED's 1 and 2 are alternating blinking green/amber, this is definitely a boot up error (device has an invalid checksum). If you have access to the CLI, after the error:

enable [enter]

NX7500#show boot
--------------------------------------------------------------------------------
IMAGE BUILD DATE INSTALL DATE VERSION
--------------------------------------------------------------------------------
Primary 04/10/2018 23:31:36 11/21/2018 11:45:52 5.9.1.5-001R
Secondary 10/31/2018 17:07:38 11/15/2018 10:30:23 5.9.3.0-018R
--------------------------------------------------------------------------------
Current Boot : Secondary
Next Boot : Secondary
Software Fallback : Enabled

To change boot partition:

boot system xxxxxxx [enter] (x represents primary/secondary boot partition based on the above)
reload [enter]

RFS should boot into selected partition. If issue is still persistent, the device will need to be RMA'd.

Re: RFS7000 All Status LED's Blinking

Christoph_S — Wed, 19 Dec 2018 01:18:58 GMT

Hello Phil,

As my colleagues stated, it's probably a hardware issue, but if you would like to try booting up into the secondary partition where 5.8.5 resides you can try the following:

1 - Reboot the controller and as soon as the process starts, press and release the ESC key on your keyboard to get to the boot> prompt
2 - Run the following commands:

code:

boot>set boot 2
boot>reset             (this is the reload command in boot>)

Of course if 5.8.5 is in the primary partition then the command becomes:

code:

boot>set boot 1
boot>reset

Test to see if the controller boots up into that image, but if still caught in boot loop then the unit needs to be RMA'd.

Re: RFS7000 All Status LED's Blinking

Phil_storey — Wed, 19 Dec 2018 17:02:23 GMT

Hi
and thankyou for the replies, I'm taking the RFS out of the rack and putting it on the bench< I will update later on the outcome
Phil

Re: RFS7000 All Status LED's Blinking

Phil_storey — Wed, 19 Dec 2018 19:39:16 GMT

Hi
the unit would not boot, but was showing this
*** Switch reset because qchip watchdog timeout expired ***
0| ddr2.c:1238 start_init_ddr2 using 224/288 split
0| ddr2.c:1238 start_init_ddr2 using 224/288 split

decided to swop the memory module out, and it returned to the command prompt but as the memory was too fast it wouldn't boot but tried
BootOS (c) 2004-2016 Symbol Technologies, Inc. All rights reserved.
RFS7000 version 5.8.4.0-034R
Booting from NAND image1
0| ddr2.c:675 configure_ddr2 Clamping DIMM 0 speed at 532MHz because errata prevents XLR from operating with it any faster than this
0| ddr2.c:829 configure_ddr2 Using SPD-derived 533MHz DDR parameters
0| ddr2.c:1238 start_init_ddr2 using 224/288 split

I should have the replacement module hopefully by tomorrow. I will update this tread again once installed

Re: RFS7000 All Status LED's Blinking

Phil_storey — Fri, 28 Dec 2018 01:52:27 GMT

UPDATE:

Fitted the replacement RAM today and the RFS7k lives. It booted first time, Config was all good, or so it seemed . Re-instated it to the LAN, but the cluster would not come up, If was doing my head in, then I walked away had a think, Firmware, the Primary had booted the old image, Rebooted with the new image and all was OK again.

Just got to work out why the 2 client AP's in the remote location and not showing in the RFS, they did before the crash, but they are working and clients are connected, so not a major problem

Thanks to all that replied
Have a good New Year
Phil