topic Re: AP8432 Radios off (no country code) in ExtremeWireless (WiNG)

AP8432 Radios off (no country code)

MichaelM5 — Mon, 06 Jun 2022 23:47:59 GMT

I recently had to request a replacement AP8432. The one that came doesn't broadcast any SSIDs. It was adopted just fine by the others and I can see it in the Extreme WiNG Manager. But it says the radios are both off because they have no country code.

I have checked and the country code is set for the RF Domain. I am only able to check in the VC because the AP actively refuses to let me connect it through the Manager.

I am able to Telnet to it, but I cannot find a place where I can set the country through Telnet. I am able to see that the radios are off because it doesn't appear to have one set.

I have checked the RF Domain:
On the configuration page.

I have checked the RF Domain in the Device's Overrides:
They both clearly show the country code setup.

I have tried changing it to something else, Commit and Save, and then changing it back to see if that would make any difference. It didn't.

How do I get this AP8432 to turn on its radios and broadcast the SSIDs?

EDIT to add version:
Here is the output from the "Show Version" command:
Here's a picture of the back of the AP (had to put my thumb there because my phone kept trying to read the QR code instead of taking a picture):

Re: AP8432 Radios off (no country code)

Christoph_S — Tue, 07 Jun 2022 16:11:20 GMT

Hello Michael,

Here's a list of possible reasons your AP is not broadcasting the SSID (radios off): https://extremeportal.force.com/ExtrArticleDetail?an=000088793

In your case, please SSH into the AP and provide us with full AP model by running this command:
#show version
Also check the label on back of AP to see if the model numbers match (meaning in config and on label).

Thank you,

Re: AP8432 Radios off (no country code)

MichaelM5 — Tue, 07 Jun 2022 17:15:10 GMT

@Christoph S. Following that link I was able to get the country code set. Now there is a new error for the radios not being turned on:

I continued to follow that link to set the wlan, but it gives me an error for that too:
But the wlan[wlan1] does exist and is already set for that AP by the default:
So, I checked the AP overrides, and it is there too:
So, now I'm stuck again with the radios being off.

Re: AP8432 Radios off (no country code)

Christoph_S — Tue, 07 Jun 2022 17:31:22 GMT

Are both, the VC and this AP on the same firmware version?
#show adoption status

On the AP run the following command:
#show run
Please check to make sure it pulled the config from the VC.

Thank you,

Re: AP8432 Radios off (no country code)

MichaelM5 — Tue, 07 Jun 2022 17:43:06 GMT

@Christoph S. I have pulled the adoption status, it appears that is the problem, a version mismatch:
So, final (hopefully) question:

How do I upgrade the version and were do I get the install media?

Re: AP8432 Radios off (no country code)

Christoph_S — Tue, 07 Jun 2022 18:06:58 GMT

Here are the upgrade instructions: https://extremeportal.force.com/ExtrArticleDetail?an=000079921
Instructions to download firmware: https://extremeportal.force.com/ExtrArticleDetail?an=000083342

I hope this helps,

Chris

Re: AP8432 Radios off (no country code)

s88791459 — Wed, 08 Jun 2022 11:59:59 GMT

Could this issue be related to not setting the antenna id under the AP Profile?
antenna-id external group-1 ml-2452-pna5-01r

I had faced similar issue in AP460e.

Re: AP8432 Radios off (no country code)

Christoph_S — Wed, 08 Jun 2022 16:16:59 GMT

True, the most common reasons can be found in this article: https://extremeportal.force.com/ExtrArticleDetail?an=000088793

Kind regards,

Re: AP8432 Radios off (no country code)

MichaelM5 — Thu, 09 Jun 2022 16:29:30 GMT

With the mismatch in Versions, I have to fix it first I'll look into the antenna id later too. Right now I'm having a problem with getting the firmware files to the AP.

I am using Filezilla and have run into this error: 425 error reading from file 5

Does this mean anything to you? Is it something specific to the Extreme APs? Or is this a Filezilla config problem?

Re: AP8432 Radios off (no country code)

Christoph_S — Thu, 09 Jun 2022 17:14:18 GMT

Hello Michael,

FTP or tftp?
If tftp, make sure that all firewalls on your computer are off.
Try tftpd64 instead.
When running the "upgrade tftp://....." command, please make sure that you include the .img extension in the file name. Filename is case sensitive.

I hope this helps,

Re: AP8432 Radios off (no country code)

MichaelM5 — Tue, 14 Jun 2022 21:02:04 GMT

@Christoph S. Upgrading the version to match the others has solved all the problems I was having with it. The Radios are on and broadcasting the correct SSID.

Thank you for the help!