topic Re: AP7562 continuous restart when use band 5ghz in ExtremeWireless (WiNG)

AP7562 continuous restart when use band 5ghz

Tuan_Nguyen1 — Tue, 23 Jul 2019 10:06:00 GMT

i you

I have 2 AP7562 use Wing 5.9.2 . When i turn on band 5ghz then my AP continuous restart. I upgrade to lastest FW (5.9.5) but still error. I can use only band 2.4 and off band 5ghz.

My friend same problem with 4 AP7562. This devices i bought in early 2018.
Is this a defective devices?

Re: AP7562 continuous restart when use band 5ghz

RobertZ — Tue, 23 Jul 2019 19:20:13 GMT

From the screenshot you provided i can see that AP is on firmware primary partition 5.8.3.0 & secondary partition 5.9.2. Please upgrade the AP to 5.9.4.1 than retest. If the issue persist please contact GTAC for further troubleshooting.

For the support toll-free number in your country: www.extremenetworks.com/support/contact

Re: AP7562 continuous restart when use band 5ghz

Christoph_S — Tue, 23 Jul 2019 20:07:06 GMT

Do you by any chance have mesh configured and enabled on this AP and at the same time have it connected to the same network through the ge 1 port causing a loop?

Re: AP7562 continuous restart when use band 5ghz

Tuan_Nguyen1 — Wed, 24 Jul 2019 08:13:16 GMT

I reset FactoryDefaultI and run alone AP and still error.

Re: AP7562 continuous restart when use band 5ghz

Christoph_S — Wed, 24 Jul 2019 19:21:48 GMT

Hello Tuan,

If you reset the unit back to factory default, separated it from the rest of the network, upgraded it to the latest firmware version and it was still behaving this way, plus you've seen this issue happen on more than one occasion, I would create an RMA and ask for failure analysis to be done so that root cause may be determined.

Re: AP7562 continuous restart when use band 5ghz

Tuan_Nguyen1 — Thu, 25 Jul 2019 08:16:05 GMT

Hi you

I have separated from the network, connect direct to laptop via console cable. I have recorded 8 cases same problem ( enable band 5ghz AP continuous restart). I suspect this is an defective products, these APs i bought in early 2018