topic Re: Why doesn't it release a new version of Nsight ? in ExtremeWireless (WiNG)

Why doesn't it release a new version of Nsight ?

tcheurby — Wed, 31 Jul 2019 14:02:53 GMT

Hi,

Does anyone know why is there still a buggy last version of NSIGHT since DECEMBER 2018 available when a Patch is released ?
Extreme did an article in June to indicate to contact the support to get this patch.
Considering the price of the solution and the TAC OS that the customer pays, I find this not very correct.
Are all developments focused on cloud offerings? As the patch has already been released, it shouldn't be very complicated to add it to a new version.

Is this product dying?

Thank you

Re: Why doesn't it release a new version of Nsight ?

Tuan_Nguyen1 — Wed, 07 Aug 2019 11:21:02 GMT

Hi @tcheurby

How are Nsight prices calculated?

Re: Why doesn't it release a new version of Nsight ?

Vedran_Jurak — Tue, 13 Aug 2019 15:03:54 GMT

You can have subscription and perpetual licenses.

License is based on the number of APs you wish to monitor.

Perpetual licenses are available for 1, 16, 64, 256, 1024 and 2048 APs.

Subscription licenses are available for 64, 256, and 1024 APs. These can be one or three years.

Re: Why doesn't it release a new version of Nsight ?

tcheurby — Mon, 26 Aug 2019 15:59:25 GMT

Hello,

Thank you for your answers.
The price of the licenses is well calculated as indicated by Vedran for that Nsight can accept APs.

But the customer also pays a TAC & OS to renew every year to have access to the supports and the last updates and this is the problem here, how can I justify to my customer to pay a TAC and OS when no update is made for now 8 months when a bug is known in the solution.

Thank you for your help.

Re: Why doesn't it release a new version of Nsight ?

tcheurby — Tue, 10 Sep 2019 15:03:12 GMT

Does anyone at Extreme know why we are in this situation?

Thank you

Re: Why doesn't it release a new version of Nsight ?

tcheurby — Thu, 19 Sep 2019 15:27:42 GMT

@Drew C. Maybe you can transfer my request to someone who is in charge of that? Do you have a contact I could ask directly ?

Thank you

Re: Why doesn't it release a new version of Nsight ?

Drew_C — Fri, 20 Sep 2019 03:31:28 GMT

Development resources have been diverted to other projects for the time being. I don't have a timeline for the next release, but Engineering and PLM are actively discussing this topic.
They're going to try to get me a better answer to share with you.

Re: Why doesn't it release a new version of Nsight ?

Drew_C — Sat, 21 Sep 2019 03:29:26 GMT

@tcheurby, I heard back from engineering. We are planning to release WiNG 5.9.3.1 with a number of these critical fixes in early October. Of course, this timeline could slip, but that's the plan.