https://community.extremenetworks.com/t5/extremewireless-wing/extreme-wireless-wing-diag-password/m-p/91701#M8760 Hello Pablo,<BR /> Diag passwords cannot be shared and there should never be a reason for end-customers/partners/re-sellers/distributors to access diag mode. What is the current problem that requires diag password? Fri, 17 May 2019 06:06:15 GMT Christopher_Fra 2019-05-17T06:06:15Z https://community.extremenetworks.com/t5/extremewireless-wing/extreme-wireless-wing-diag-password/m-p/91700#M8759 Can I obtain diag password for my AP´s? Fri, 17 May 2019 06:00:05 GMT https://community.extremenetworks.com/t5/extremewireless-wing/extreme-wireless-wing-diag-password/m-p/91700#M8759 Pablo_Moriconi 2019-05-17T06:00:05Z https://community.extremenetworks.com/t5/extremewireless-wing/extreme-wireless-wing-diag-password/m-p/91701#M8760 Hello Pablo,<BR /> Diag passwords cannot be shared and there should never be a reason for end-customers/partners/re-sellers/distributors to access diag mode. What is the current problem that requires diag password? Fri, 17 May 2019 06:06:15 GMT https://community.extremenetworks.com/t5/extremewireless-wing/extreme-wireless-wing-diag-password/m-p/91701#M8760 Christopher_Fra 2019-05-17T06:06:15Z https://community.extremenetworks.com/t5/extremewireless-wing/extreme-wireless-wing-diag-password/m-p/91702#M8761 If the device is not booting the software image, and is stuck in a reload loop, or always start in diag mode, consider the option of <A href="https://gtacknowledge.extremenetworks.com/articles/How_To/Return-Material-Authorization-RMA-Process-and-FAQ" target="_blank" rel="nofollow noreferrer noopener">Return Material Authorization RMA Process and FAQ</A> or <A href="https://extremeportal.force.com/ExtrLogin?startURL=%2FExtrCaseCreation" target="_blank" rel="nofollow noreferrer noopener">Create a Case via New Portal</A> if you want to confirm with GTAC that the unit is in a faulty mode. Fri, 17 May 2019 07:13:45 GMT https://community.extremenetworks.com/t5/extremewireless-wing/extreme-wireless-wing-diag-password/m-p/91702#M8761 RobertZ 2019-05-17T07:13:45Z https://community.extremenetworks.com/t5/extremewireless-wing/extreme-wireless-wing-diag-password/m-p/91703#M8762 Yes, the unit is in faulty mode.<BR /> Thanks!! Fri, 17 May 2019 21:01:39 GMT https://community.extremenetworks.com/t5/extremewireless-wing/extreme-wireless-wing-diag-password/m-p/91703#M8762 Pablo_Moriconi 2019-05-17T21:01:39Z