topic Re: reason code 3 in ExtremeWireless (WiNG)

reason code 3

renanrdrigues — Tue, 06 Sep 2022 12:58:44 GMT

I need help!
Every morning we need to reload the AP so that people can connect. We know there is a problem when The logs point to code 3 as shown in the attached image:

authentication is LDAP.

WiNG Extreme Controller 5.9

how can we prevent this error?????

Re: reason code 3

Christoph_S — Tue, 06 Sep 2022 17:34:57 GMT

Hello Renanrdrigues,

Here's a list of reason codes for your perusal: https://extremeportal.force.com/ExtrArticleDetail?an=000082093

Reason code 3 points to stations leaving the ESS or IBSS so it's not an error as much as telling you what the station status is and as you can see, this was initiated by the station itself.

Issue may lie somewhere else and has nothing to do with this message.

Re: reason code 3

renanrdrigues — Tue, 06 Sep 2022 18:09:43 GMT

Any suggestion for repair that?

We just reloaded the AP, but everyday happens that.

Re: reason code 3

Christoph_S — Wed, 07 Sep 2022 12:31:29 GMT

We need more visibility into your config and the issue at hand. Please contact us and open a GTAC ticket for same.

Re: reason code 3

dpanev — Wed, 07 Sep 2022 12:32:27 GMT

you could try to use another port in the wall to the switch maybe?

control the speed of the port on the switch (flapping speed change) ?

change to fix 100 mbit

some things i would check